Terrible Customer Service, and do not abide by Consumer Protection Act

Terrible experience at Startline Strand. Bought a new battery on Saturday, but it was a "Made in China" dud. Charged to 12.8 V but no amperage! Asked for a full refund a couple of days later so that I could buy a better quality battery elsewhere and was told that they do not do refunds!!! In terms of S16 of the CPA, if a consumer has bought goods, then for a period of 5 days after receiving the goods, the consumer can: return the goods, cancel the entire contract without penalty, and receive a full refund. So Startline are in breach of the Consumer Protection Act. ****py company that sells poor quality merchandise and more concerned about a few Rands than customer satisfaction. I would not recommend this company.