State Information Technology Agency - Cost me a Promotion- due to Matric certificate

Firstly i will like to thank all the staff at the Certification Collection desk at Gauteng Department or Education , they really tried everything from their part in assisting me with the issue of my Combination Matric Certificate, i have applied for a combination certificate in 2017, I been experiencing back and forth emails and telephones calls between Gauteng Department of education and SITA to fix the system error, i have been issued my Matric statement of results and a confirmation letters to use in the interim, unfortunately i have lost a promotion due this effect, the employer does not accept the statement or confirmation letter from the department of education.

I even went to National Department of Education to verify my Matric, but the employer did not accept the letter too. the first letter was issued to me on the 5th of june 2018, the second one followed in August, still to date SITA has not yet resolved the system error. on the 8th of November 2018 i was advised that error has been fixed and that i should come back next week for collection, then when i get there on the 21st November 2018 i was then told that the error is back up again.

The Staff from Gauteng Department of Gauteng followed on the matter, with SITA, later on the same day i was advised that the matter has been resolved. on the 23rd of November guess what!... the system error is back up again and UMALUSI is rejecting my combination certificate. The Staff from Gauteng Department sent yet another follow up again.

As the result of SITA, i have now lost a promotion to a Deputy Director post due to failure to produce the actual Matric Certificate.