Appalling service from Sounds Great!!!

My partner and I purchased a Klipch Subwoofer in June 2024. It's a popular brand and when we purchased it, we recieved great service.

3 months later, on or about 14 September 2024, the Subwoofer refused to turn on. My husband called Sounds Great Clear Water Mall, this is where we purchased this item.

We were advised by an employee that we had two options, take it to planet world or bring it to sounds great. As planet world was closer, my husband took it to planet world on the advice of sounds great.

My husband took it and was not advised that there would be a fee for the diagnosis and given that this item is not even 6 months old, we were shocked the next day saying we needed to pay for this diagnosis and the cost to repair this was about 70% of the value of the Subwoofer.

We went to sounds great and the sales agent assured us that he would resolve the issue and agreed that a fee for the diagnosis was unfair

More than two weeks have passed and all he is saying is that he will get back to us. I sent an email to the manager with my formal compliant and we have recieved no response!!

The service at Sounds Great Clear Water Mall is appalling. They will happily sell you high end products and thereafter ignore you despite their negligent advice!!!