CB
Cavlyn B
Active since Mar 2022
12
Reviews
0
Industries
Reviews
12 reviews19 months ago
Appalling service from Sounds Great!!!
My partner and I purchased a Klipch Subwoofer in June 2024. It's a popular brand and when we purchased it, we recieved great service. 3 months later, on or about 14 September 2024, the Subwoofer refused to turn on. My husband called Sounds Great Clear Water Mall, this is where we purchased this item. We were advised by an employee that we had two options, take it to planet world or bring it to sounds great. As planet world was closer, my husband took it to planet world on the advice of sounds great. My husband took it and was not advised that there would be a fee for the diagnosis and given that this item is not even 6 months old, we were shocked the next day saying we needed to pay for this diagnosis and the cost to repair this was about 70% of the value of the Subwoofer. We went to sounds great and the sales agent assured us that he would resolve the issue and agreed that a fee for the diagnosis was unfair More than two weeks have passed and all he is saying is that he will get back to us. I sent an email to the manager with my formal compliant and we have recieved no response!! The service at Sounds Great Clear Water Mall is appalling. They will happily sell you high end products and thereafter ignore you despite their negligent advice!!!
0 replies
20 months ago
Kia Konfidence Sandton!!! Excellent Service
I recently purchased a Kia from Kia Konfidence Sandton. I would like to take a moment to show some appreciation and gratitude to Mpho from this dealership. His service was just exceptional and I cannot be happier with my new vehicle. From start to even post purchase, I was met with outstanding service. Thank You Mpho!!!
0 replies
25 months ago
Disgusting Service Makro Woodmeade
I went to Marko Woodmeade 24th March 2024 to review their television specials. Upon arrival I was assisted by a gentleman, I was comfortable with what he had suggested and advised him that I would be back on the morning of 28 March, I had asked him many times, if I arrive early would he be able to deliver on the same day. He further advised that the special on the Samsung QLED included free delivery and installation. I arrive on 28 March as promised to purchase this 20k television. Upon arrival at 9am, 30 minutes after the store was already open, there was not a single person to assist, after asking the cashier to assist, a very nice gentleman came through to assist. He was helpful. I then ask for the delivery and the same gentleman who I met on the 24h March, is a contractor for Bling, I ask him for delivery only and not installation. The gentleman who I assume is a Samsung contractor as he was wearing a Samsung branded shirt tells me that deliveries are scheduled, so my next question to him, is why was I not told this before I paid for television. Why was I not advised of this when I asked on the 24th. The worst part is that now this Samsung employee is telling me they can only deliver 6 days later. There was no apology, they just stood there saying oh well you have to wait. The Samsung employee proceeds to tell me that the Bling employee was not aware of the delivery process. So my question is, why are you allowing people to lie to customers and misrepresent something for a sale. Ironically this was only told to me after I pay the the television. If I had known, I would have taken my money to a store that has more diligence and customer service. This has got to the worst service I have ever recieved. I am absolutely disgusted!!!
53 replies
29 months ago
Absolutely Useless Online service!! Do not recommend.
Petworld online is an absolute nightmare. If you try to purchase online, you will not get notifications directly. Your order will remain in processing for days. Mine was processing from 7 days. I purchased petfood, there is no contact number for the online store. They do not reply to any emails and complaints. I had to purchase the pet food elsewhere, I eventually sent a request to cancel my order.. took 3 days for a response to that email. In addition I will have to wait 7-14 days for the refund. That is is a total number of 21 days!! I regret trying a new pet food supplier!! Don't use them if your pets needs food. It will never arrive as per their website which says 1-5 days..it's an absolute lie!! I suppose they will also take more than 14 days to refund me. I have never ever had such horrible service!!
116 replies
29 months ago
FNB is useless at resolving issues!!!
I have two reference numbers where I am awaiting feedback from FNB on the same issue. ReferenceRq23112822230. I sent a complaint on 1st October regarding the deduction on my FNB credit card. The agent rep**** and thereafter no response..I called yesterday, the agent was so helpful but needed to escalate the same issue I reported in October. I am honestly just frustrated with FNB not doing what they need to. Please stick to a date for debit and interest charges and stop changing the dates. I have been struggling with the same issue since September!! Its disgusting service.
216 replies
31 months ago
Unacceptable Service Delivery!!
We have been waiting for more than 9 months for an insurance claim to be paid out. The service is appalling. I have asked repeatedly for escalations, made telephone calls..it takes sometimes 7 days for an email response. It is highly disappointing to have to come to this platform to be heard.
131 replies
34 months ago
Unacceptable FNB!!!
FNB has decided that I should make two payments in one month on my credit card. Automated Payment was made on the 23rd June and an additional one was expected on the 30th June. My account was then listed as inactive!! The crazy part is that these are automated, after trying the secure chat and branch, I was told nothing could be done until Monday morning, I was also advised that this may take an additional 24hours for the block to be removed. Banking should be made easy!! While I appreciate that everyone apologized, how does this help me.
53 replies
35 months ago
UNREASONABLE TURN AROUND TIME!!
My complex has had an outage since the early parts of yesterday morning. We have all called and reported the outsage. Seeing as it's not an isolated issue, we expect that Metrofibre would swiftly assist. More than 24 hours later still no call from the contractor to confirm a time as to when the fault can be repaired. Apparently there is no ETA.. this is ridiculous. Metrofibre has once again displayed their poor customer service. Every other month one has to wait more than 3 working days to have a fault repaired. Your service is appealing to say the least. Escalations and phone calls have been made, I was advised earlier that I would recieve feedback but still none yet. Your automated emails are of no use as all I require is a call from the contractor as to what time he will be coming through. I don't understand why customers have to resort to extreme measures to have a repair done when there is an outage in an entire area. You clearly have no care for your customers and it shows.
106 replies
38 months ago
Your Turnaround Time is pathetic!!!
Hi Metrofibre I logged a call via my service provider, who has an SLA with you as you provide the service. Please stop sending me messages asking me for pictures of my router as I did this already. My wifi went down on Saturday morning around 8am. Logged a call even recieved an email and call saying an agent will call me. It's Monday morning, I work from home, and do you know what you need for that, wifi. This is my second complaint in 3 weeks. As you can imagine this is frustrating to say the least. You recieve premiums, so do the right thing and employee more technicians to meet the demands of the issues you have. Please don't reply to this expressing how sorry you are whilst I sit here waiting for my service to be reconnected. Please rather use this time to find a technician to help me today. Unfortunately if no one comes out today, I will be looking for a new service provider who specifically does not use your services because i cannot accept paying for a service that is this useless!!!! I will also be sure to express how useless your turnaround time is on the socials, but also I see from all your complaints on this platform you clearly have u happy customers!!
583 replies
38 months ago
Useless Technican!!
A technician from metrofibre came through to my complex to install Fibre to my neighbors apartment. This said techican, whose name is Victor, while installing the Fibre for my neighbor, he obviously did something to mine as I saw him open the cover of the maintenance hole and thereafter no internet access!!Upon advising my neighbor that my Fibre had lost service she asked said Victor to please check what the issue is as he was working with the fibre. While he was still busy, I confirmed with my service provider that hosts the Fibre that it was nothing on their side. My neighbor before he left directed him to my apartment and Victor decided to ignore her and got into his car and left. Now I am told that it will take 48 to 72 hours to repair such issue. The behavior of your said technician was disgusting to say the least. His customer etiquette is disturbing and now i am left with no connection because Victor decided to not care. I don't even think he would have had the decency to report his said mistake to his supervisor! It's disappointing to know this technican deliberately ignored a problem he created!
610 replies
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5 Star
1 (8.333333333333334%)
4 Star
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3 Star
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2 Star
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1 Star
11 (91.66666666666667%)