Truly disgusting overall shopping experience.

I'd paid online in full for a microwave oven. This order was placed on a Friday. There was zero communication until I contacted an online service helpdesk person the following Wednesday who said that my order will be ready for collection from a store an hour away from me on that very day. I arrived at the store, saw my purchased item on the store floor but the store refused to release the item to me even though I had paid for it in full, I had the original invoice with me and I was able to provide ID verification as the purchaser. I returned home without my microwave oven because of poor communication and poor processes at Stax and Sounds Great. This was the worst service ever experienced by any online retailer ever. These people are utterly unprofessional. I will never ever purchase from them again, and you should consider carefully before making an online purchase if you want to be treated in this manner too.