Apartment from hell

<p>Herewith my review as send per email to Stay in Cape Town (Koos)</p> <p> </p> <p>Good day,</p> <p>Herewith I thought it well to write you a review on your service and accommodation.</p> <p>We stayed at Greenpark 4 in Cape Town from 22nd September - 30 September.</p> <p>First of I will rate your service a poor 3/10.<br />Not once when I made a payment and emailed through proof of payment would you send a confirmation, up until the end I received no confirmation if everything was in order.<br />I had to phone you guys twice to check if everything was all in order and still when we got in Cape Town Marius wasn't aware that everything was paid.</p> <p>Secondly how can you give/advertise accommodation that bad???<br />I cried the whole first day we got there. <br />The queen sized bed is a worn out hole in the middle double bed!!<br />The top floor is a ***** and there is the red light in her room to prove it, not the kind of building I would advertise...<br />The guy above us moved around stuff in his room till 22h30 at night. <br />We had to listen to him and a very loud woman have *** through the VERY thin walls.</p> <p>This was supposed to be a very relaxing holiday for me and my husband before our baby arrival in January.</p> <p>So thank you very much for making sure we wasted an entire years saving on a sucky holiday!!</p> <p>Please know I am also going to post in Hello Peter....</p> <p> </p> <p>Also Koos's reply:</p> <p>Dear Bianca,</p> <p>Thank you for you review, we take it very seriously.</p> <p>First of all I would like to sincerely apologise for the inconvenience we have caused you.</p> <p>However, I would like to respond to all your queries below.</p> <p>Not once during your stay you advised us that you were not happy with the accommodation, in fact you did email us regarding the DSTV but did not mention anything else. If you did, we could have made a plan to try and move you to an alternative apartment. See attach email./</p> <p>Also attach, is an email confirming your reservation with all the details, so I'm not sure why you said that we did not confirm you booking?</p> <p>Please note that we unfortunately have no control over the other apartments in the building as we only rent out a couple apartments in that building.</p> <p>We also price each apartment according to their size, location and standard. This apartment is our lowest standard apartment, hence it’s the cheapest. Therefor you must understand that you can't expect a 4 star standard apartment if you pay a 3 star price. If fact, I believe that even backpackers in the same area is more expensive. Therefore I believe that the apartment at the price you paid was good value for money and I feel that it's unfair that you would write an negative review on Hello Peter.</p> <p>However because of your inconvenience, I'm happy to offer you a special discounted rate if you ever decided to stay in one of our apartments in Cape Town again.</p> <p>Looking forward to your response.</p> <p>Kind regards,</p> <p>Koos Spangenberg<br />JA Properties</p> <p> </p> <p>So in conclusion it is my mistake we stayed in a dump.</p> <p> </p>