Active since Oct 2016
6
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6 reviews83 months ago
Bad Service
Normally I would have rated VIP Payroll a 5 star. You got the best service from agents who wanted to help you. There were NEVER any problems... Until a few months back... When you call, you simply can't get through (not even the service from Telkom is this bad)… I was just waiting to speak to a credit controller for 20 min now, just for the call to be answered and the lady to tell me lets just try again... I asked am I going to wait another 20 min, she answers " I don't know ma'am, I don't know" This is not the only time I couldn't get through. I used to rave about the service from VIP. This is so disappointing to me.
74 replies
86 months ago
Nashua not for their clients
In December we have decided to switch from Thusano to Nashua. Biggest mistake ever. There we so many broken promises made. Today we have loadshedding and our phones keep braking up and clients cant hear us. We are a business, and cant afford this on a Friday. I phoned in that we are having trouble and I'm being told yes its because we dont have power, but we are running on a HUGE generator!!! Phone again, the lady tells me no one is in the office today! This is unacceptable, this is breaching of contract! Nashua does not give one ounce of worry for their clients!!
56 replies
88 months ago
Greedy and skelm
In October I received a call from Vodacom stating I am eligible for an upgrade. With black Friday around the corner I decided to wait so I can get a better deal as we are in a financial strain. I waited for black Friday and went with an online deal for R599 (my previous contract was R715)… Came December my account was over R1000. When I called Vodacom I was then informed for the FIRST time that my contract was only at 21 months and I now need to pay for both handsets. If this information was shared by the Vodacom sales person who called and said I'm eligible, I would have waited as we are financially in a strain as stated before. Vodacom response on this was, sorry the information was not shared. I have to pay for a mistake Vodacom made, but why would they care?? I received my invoice for January over R1800... imagine my shock as I signed a contract for R599. Now R428.73 was my own fault, I bought data. But there is R323.64 content services on there that I didn't agree to or use and most never even heard of. Again Vodacom response okay we will block those services. But again I have to pay for something I didn't use or want or agreed on. Vodacom does this look fair to you???? I will not pay for this stuff I didn't use. You messed up, but wont do anything because you are a big company and I'm only a small fish in your big pond!!!
315 replies
89 months ago
One contract for the price of two
So I was due for an upgrade in October. Was informed through messages and called by an agent. I upgraded on Black Friday week (22 November) So as I was informed I'm eligible for an upgrade I did it. And went from a contract of +- R780 to a contract of R600. Come end of November I was billed R880... and for December so far R1020... when I called them they told me it's because I still have to pay the handset of the old contract until 24 months. If I was informed of this I wouldn't have upgraded. I did it online and not once did it state that for 3/4 months my bill would be so high, otherwise I would've waited to upgrade as I am on an extremely tight budget and can't afford to pay two contracts... but apparently Vodacom does not care for customers or their budgets... will end my contract the moment I can..
210 replies
100 months ago
BAD SERVICE
Good day I want to place a complaint against Vodacom. A Telesales Consultant phone me with a promotion on a smart tab 2, I agreed to the promotion. I phoned them within 7 of receiving the tablet. I received the tablet on the 13th of October 2016, I phoned them on the 17th of October 2016 and asked them to please come and fetch the tab, because it was not what I expected. They came to pick up the tablet on the 3rd of November 2016. I received a bill for the tablet so I phoned Vodacom again on the 7th of November to make sure if they cancelled the contract. I feel that I did everything right from my side. The then handed me over to a legal Firm, who phoned me on the 26/6/2017 and advised me to get an Affidavit from the police. I did that on the same day, and faxed everything to them. Now on the 15th of January 2018 I received another call from a legal Firm that Vodacom handed me over to them now. They now advised me to go to a Vodacom branch to figure out what is going on. I am 8 months pregnant, and don’t have the energy to deal with this any longer. I did everything from my side. I never even used, opened or turned on the tablet. I cancelled it within 7 days of receiving it. They came to collect it, I phoned again to make sure they cancelled it. They handed me over, I got the affidavit from the police, I phoned them on the 23/2/2017 again to make sure the contract is cancelled. What more am I suppose to do from my side? ESTIE PIETERSE TEL: 016- ********** FAX: 016- ********** CELL: ********** **********
210 replies
116 months ago
Apartment from hell
<p>Herewith my review as send per email to Stay in Cape Town (Koos)</p> <p> </p> <p>Good day,</p> <p>Herewith I thought it well to write you a review on your service and accommodation.</p> <p>We stayed at Greenpark 4 in Cape Town from 22nd September - 30 September.</p> <p>First of I will rate your service a poor 3/10.<br />Not once when I made a payment and emailed through proof of payment would you send a confirmation, up until the end I received no confirmation if everything was in order.<br />I had to phone you guys twice to check if everything was all in order and still when we got in Cape Town Marius wasn't aware that everything was paid.</p> <p>Secondly how can you give/advertise accommodation that bad???<br />I cried the whole first day we got there. <br />The queen sized bed is a worn out hole in the middle double bed!!<br />The top floor is a ***** and there is the red light in her room to prove it, not the kind of building I would advertise...<br />The guy above us moved around stuff in his room till 22h30 at night. <br />We had to listen to him and a very loud woman have *** through the VERY thin walls.</p> <p>This was supposed to be a very relaxing holiday for me and my husband before our baby arrival in January.</p> <p>So thank you very much for making sure we wasted an entire years saving on a sucky holiday!!</p> <p>Please know I am also going to post in Hello Peter....</p> <p> </p> <p>Also Koos's reply:</p> <p>Dear Bianca,</p> <p>Thank you for you review, we take it very seriously.</p> <p>First of all I would like to sincerely apologise for the inconvenience we have caused you.</p> <p>However, I would like to respond to all your queries below.</p> <p>Not once during your stay you advised us that you were not happy with the accommodation, in fact you did email us regarding the DSTV but did not mention anything else. If you did, we could have made a plan to try and move you to an alternative apartment. See attach email./</p> <p>Also attach, is an email confirming your reservation with all the details, so I'm not sure why you said that we did not confirm you booking?</p> <p>Please note that we unfortunately have no control over the other apartments in the building as we only rent out a couple apartments in that building.</p> <p>We also price each apartment according to their size, location and standard. This apartment is our lowest standard apartment, hence it’s the cheapest. Therefor you must understand that you can't expect a 4 star standard apartment if you pay a 3 star price. If fact, I believe that even backpackers in the same area is more expensive. Therefore I believe that the apartment at the price you paid was good value for money and I feel that it's unfair that you would write an negative review on Hello Peter.</p> <p>However because of your inconvenience, I'm happy to offer you a special discounted rate if you ever decided to stay in one of our apartments in Cape Town again.</p> <p>Looking forward to your response.</p> <p>Kind regards,</p> <p>Koos Spangenberg<br />JA Properties</p> <p> </p> <p>So in conclusion it is my mistake we stayed in a dump.</p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)