SI
Stay In Cape Town
Claimed Business
SI
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWV
Wouter V
1 reviews | Active since Jan 2020
23 Jan 2024, 20:16
Misleading
This must be the worst representation I’ve ever experienced. I’m in a “modern unit” that is falling apart. Never mind the message “no smoking” it smells like a cigar bar. Curtain fell off the rail, mould etc etc.
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Lynn S
1 reviews | Active since Jan 2020
13 Sept 2023, 21:15
Terrible treatment from hosts at stayincapetown/netproperty.
<div>My recent work conference trip to Cape Town was marred by a deeply disappointing and frustrating experience with the accommodation I chose near the Cape Town International Convention Centre (CTICC). In this narrative, I will outline the series of unfortunate events that transpired during my stay, from check-in to check-out, highlighting issues related to security deposits, communication problems, a lack of coordination among hosts and co-hosts, and facility discrepancies. Check-In My check-in experience set the tone for the entire stay. To my bewilderment, I was greeted by a building cleaner who seemed entirely unfami**** with the apartment and its amenities. Adding to my unease, the cleaner informed me that I needed to pay a substantial R2000 security deposit upon arrival. This was not only unexpected but also alarming, as such a requirement contradicted the norms I had encountered on Airbnb previously. To make matters worse, the check-in form contained a clause that stated the host could enter the apartment without my permission at any time, which raised serious privacy concerns. In an attempt to clarify the security deposit issue, I requested that the cleaner contact the host. After repeated cals, the host finally answered the call, citing that he was in an elevator. This delay was frustrating, to say the least, and when he eventually confirmed that I did not need to pay the R2000 deposit, the cleaner remarked that many guests had faced similar problems with this requirement. Such comments from the cleaner did not instill confidence in the property or its management. Furthermore, when I inquired about directions to the Convention Centre, the cleaner was unable to provide any assistance. This lack of basic knowledge about the area further added to my disappointment. Check-Out The issues persisted during the check-out process. The evening before my departure, I reached out to the host to inquire if I could possibly store my bags somewhere and retrieve them after my 1 pm conference. I had intended to check out at 8am to attend my conference. Regrettably, I received no response, leaving me uncertain about the feasibility of this arrangement. On the morning of my departure, at 8 am, I made repeated attempts to contact both the host and co-host, but my messages and calls were ignored. It wasn't until 9 am, when I asked about returning the apartment key, that the host finally rep****. He instructed me to leave the key inside the apartment and vaguely mentioned that he would check if his office was open for bag storage. However, he never followed up on this, leaving me with no assurance that my bags could be securely stored. At 9:40 am, another co-host responded to my query regarding my bags, indicating that the check-out time was at 11 am at the latest. By that time, I had already left at 9 am and made alternate arrangements for my bags elsewhere. This lack of consistency and timely communication was frustrating and disrupted my plans. Moreover, I accidentally left an item in the apartment and requested access at 10 am. The host's response was evasive and unhelpful. He claimed that the phone line was distorted and abruptly ended the call. Subsequently, he asked me to wait for one of his staff to assist, inquiring about how long I could wait, despite knowing that I was still attending a conference. I pointed out that the building's security could easily grant me access if he simply provided them with the necessary instructions. I lost valuable time from my conference on both the Friday and Sunday. Lack of Coordination Throughout my stay, it was abundantly clear that the host and co-hosts lacked coordination and communication with each other. This led to inconsistent responses and, at times, no response at all to my inquiries and concerns. Such a lack of teamwork and organization significantly contributed to my overall frustration. Facility Issues The discrepancies between the listing photos and the actual condition of the apartment were undeniable. Notably, the listing showed a TV in the bedroom that was conspicuously absent, and the dishwasher was out of order, with the tablet holder broken. These inaccuracies in the listing further eroded my confidence in the property and its management. In conclusion, while the location of the accommodation near the Convention Centre and the Waterfront was convenient, my overall experience was marred by a series of issues, including an unprofessional check-in process, poor communication and coordination among hosts and co-hosts, and discrepancies between the listing and the actual facilities. Given these shortcomings, I find it unacceptable, and I will not be supporting or recommending this accommodation or any of their listings in the future.</div>
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Lynn S
1 reviews | Active since Jan 2020
13 Sept 2023, 21:15
Terrible treatment from hosts at stayincapetown/netproperty.
<div>My recent work conference trip to Cape Town was marred by a deeply disappointing and frustrating experience with the accommodation I chose near the Cape Town International Convention Centre (CTICC). In this narrative, I will outline the series of unfortunate events that transpired during my stay, from check-in to check-out, highlighting issues related to security deposits, communication problems, a lack of coordination among hosts and co-hosts, and facility discrepancies. Check-In My check-in experience set the tone for the entire stay. To my bewilderment, I was greeted by a building cleaner who seemed entirely unfami**** with the apartment and its amenities. Adding to my unease, the cleaner informed me that I needed to pay a substantial R2000 security deposit upon arrival. This was not only unexpected but also alarming, as such a requirement contradicted the norms I had encountered on Airbnb previously. To make matters worse, the check-in form contained a clause that stated the host could enter the apartment without my permission at any time, which raised serious privacy concerns. In an attempt to clarify the security deposit issue, I requested that the cleaner contact the host. After repeated cals, the host finally answered the call, citing that he was in an elevator. This delay was frustrating, to say the least, and when he eventually confirmed that I did not need to pay the R2000 deposit, the cleaner remarked that many guests had faced similar problems with this requirement. Such comments from the cleaner did not instill confidence in the property or its management. Furthermore, when I inquired about directions to the Convention Centre, the cleaner was unable to provide any assistance. This lack of basic knowledge about the area further added to my disappointment. Check-Out The issues persisted during the check-out process. The evening before my departure, I reached out to the host to inquire if I could possibly store my bags somewhere and retrieve them after my 1 pm conference. I had intended to check out at 8am to attend my conference. Regrettably, I received no response, leaving me uncertain about the feasibility of this arrangement. On the morning of my departure, at 8 am, I made repeated attempts to contact both the host and co-host, but my messages and calls were ignored. It wasn't until 9 am, when I asked about returning the apartment key, that the host finally rep****. He instructed me to leave the key inside the apartment and vaguely mentioned that he would check if his office was open for bag storage. However, he never followed up on this, leaving me with no assurance that my bags could be securely stored. At 9:40 am, another co-host responded to my query regarding my bags, indicating that the check-out time was at 11 am at the latest. By that time, I had already left at 9 am and made alternate arrangements for my bags elsewhere. This lack of consistency and timely communication was frustrating and disrupted my plans. Moreover, I accidentally left an item in the apartment and requested access at 10 am. The host's response was evasive and unhelpful. He claimed that the phone line was distorted and abruptly ended the call. Subsequently, he asked me to wait for one of his staff to assist, inquiring about how long I could wait, despite knowing that I was still attending a conference. I pointed out that the building's security could easily grant me access if he simply provided them with the necessary instructions. I lost valuable time from my conference on both the Friday and Sunday. Lack of Coordination Throughout my stay, it was abundantly clear that the host and co-hosts lacked coordination and communication with each other. This led to inconsistent responses and, at times, no response at all to my inquiries and concerns. Such a lack of teamwork and organization significantly contributed to my overall frustration. Facility Issues The discrepancies between the listing photos and the actual condition of the apartment were undeniable. Notably, the listing showed a TV in the bedroom that was conspicuously absent, and the dishwasher was out of order, with the tablet holder broken. These inaccuracies in the listing further eroded my confidence in the property and its management. In conclusion, while the location of the accommodation near the Convention Centre and the Waterfront was convenient, my overall experience was marred by a series of issues, including an unprofessional check-in process, poor communication and coordination among hosts and co-hosts, and discrepancies between the listing and the actual facilities. Given these shortcomings, I find it unacceptable, and I will not be supporting or recommending this accommodation or any of their listings in the future.</div>
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Peter
1 reviews | Active since Jan 2020
21 Jul 2022, 09:24
StayinCapeTown
101 St Martini Gardens was spacious, comfortable and well appointed. Location is central and garage parking was very useful and secure. Communication was great and any questions quickly answered. Full time security made it safe and the security staff were very helpful and obliging. Price was reasonable and would certainly recommend this accommodation.
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Peter
1 reviews | Active since Jan 2020
21 Jul 2022, 09:24
StayinCapeTown
101 St Martini Gardens was spacious, comfortable and well appointed. Location is central and garage parking was very useful and secure. Communication was great and any questions quickly answered. Full time security made it safe and the security staff were very helpful and obliging. Price was reasonable and would certainly recommend this accommodation.
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Anonymous
1 reviews | Active since Jan 2020
4 Oct 2016, 11:21
Apartment from hell
<p>Herewith my review as send per email to Stay in Cape Town (Koos)</p> <p> </p> <p>Good day,</p> <p>Herewith I thought it well to write you a review on your service and accommodation.</p> <p>We stayed at Greenpark 4 in Cape Town from 22nd September - 30 September.</p> <p>First of I will rate your service a poor 3/10.<br />Not once when I made a payment and emailed through proof of payment would you send a confirmation, up until the end I received no confirmation if everything was in order.<br />I had to phone you guys twice to check if everything was all in order and still when we got in Cape Town Marius wasn't aware that everything was paid.</p> <p>Secondly how can you give/advertise accommodation that bad???<br />I cried the whole first day we got there. <br />The queen sized bed is a worn out hole in the middle double bed!!<br />The top floor is a ***** and there is the red light in her room to prove it, not the kind of building I would advertise...<br />The guy above us moved around stuff in his room till 22h30 at night. <br />We had to listen to him and a very loud woman have *** through the VERY thin walls.</p> <p>This was supposed to be a very relaxing holiday for me and my husband before our baby arrival in January.</p> <p>So thank you very much for making sure we wasted an entire years saving on a sucky holiday!!</p> <p>Please know I am also going to post in Hello Peter....</p> <p> </p> <p>Also Koos's reply:</p> <p>Dear Bianca,</p> <p>Thank you for you review, we take it very seriously.</p> <p>First of all I would like to sincerely apologise for the inconvenience we have caused you.</p> <p>However, I would like to respond to all your queries below.</p> <p>Not once during your stay you advised us that you were not happy with the accommodation, in fact you did email us regarding the DSTV but did not mention anything else. If you did, we could have made a plan to try and move you to an alternative apartment. See attach email./</p> <p>Also attach, is an email confirming your reservation with all the details, so I'm not sure why you said that we did not confirm you booking?</p> <p>Please note that we unfortunately have no control over the other apartments in the building as we only rent out a couple apartments in that building.</p> <p>We also price each apartment according to their size, location and standard. This apartment is our lowest standard apartment, hence it’s the cheapest. Therefor you must understand that you can't expect a 4 star standard apartment if you pay a 3 star price. If fact, I believe that even backpackers in the same area is more expensive. Therefore I believe that the apartment at the price you paid was good value for money and I feel that it's unfair that you would write an negative review on Hello Peter.</p> <p>However because of your inconvenience, I'm happy to offer you a special discounted rate if you ever decided to stay in one of our apartments in Cape Town again.</p> <p>Looking forward to your response.</p> <p>Kind regards,</p> <p>Koos Spangenberg<br />JA Properties</p> <p> </p> <p>So in conclusion it is my mistake we stayed in a dump.</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
4 Oct 2016, 11:21
Apartment from hell
<p>Herewith my review as send per email to Stay in Cape Town (Koos)</p> <p> </p> <p>Good day,</p> <p>Herewith I thought it well to write you a review on your service and accommodation.</p> <p>We stayed at Greenpark 4 in Cape Town from 22nd September - 30 September.</p> <p>First of I will rate your service a poor 3/10.<br />Not once when I made a payment and emailed through proof of payment would you send a confirmation, up until the end I received no confirmation if everything was in order.<br />I had to phone you guys twice to check if everything was all in order and still when we got in Cape Town Marius wasn't aware that everything was paid.</p> <p>Secondly how can you give/advertise accommodation that bad???<br />I cried the whole first day we got there. <br />The queen sized bed is a worn out hole in the middle double bed!!<br />The top floor is a ***** and there is the red light in her room to prove it, not the kind of building I would advertise...<br />The guy above us moved around stuff in his room till 22h30 at night. <br />We had to listen to him and a very loud woman have *** through the VERY thin walls.</p> <p>This was supposed to be a very relaxing holiday for me and my husband before our baby arrival in January.</p> <p>So thank you very much for making sure we wasted an entire years saving on a sucky holiday!!</p> <p>Please know I am also going to post in Hello Peter....</p> <p> </p> <p>Also Koos's reply:</p> <p>Dear Bianca,</p> <p>Thank you for you review, we take it very seriously.</p> <p>First of all I would like to sincerely apologise for the inconvenience we have caused you.</p> <p>However, I would like to respond to all your queries below.</p> <p>Not once during your stay you advised us that you were not happy with the accommodation, in fact you did email us regarding the DSTV but did not mention anything else. If you did, we could have made a plan to try and move you to an alternative apartment. See attach email./</p> <p>Also attach, is an email confirming your reservation with all the details, so I'm not sure why you said that we did not confirm you booking?</p> <p>Please note that we unfortunately have no control over the other apartments in the building as we only rent out a couple apartments in that building.</p> <p>We also price each apartment according to their size, location and standard. This apartment is our lowest standard apartment, hence it’s the cheapest. Therefor you must understand that you can't expect a 4 star standard apartment if you pay a 3 star price. If fact, I believe that even backpackers in the same area is more expensive. Therefore I believe that the apartment at the price you paid was good value for money and I feel that it's unfair that you would write an negative review on Hello Peter.</p> <p>However because of your inconvenience, I'm happy to offer you a special discounted rate if you ever decided to stay in one of our apartments in Cape Town again.</p> <p>Looking forward to your response.</p> <p>Kind regards,</p> <p>Koos Spangenberg<br />JA Properties</p> <p> </p> <p>So in conclusion it is my mistake we stayed in a dump.</p> <p> </p>
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Matthew H
1 reviews | Active since Jan 2020
3 Dec 2015, 15:17
Shocking Apartment, No Internet
First warning sign - no user reviews are visible anywhere on the website. <br> So here is the first real review of Stay In Cape Town, for Green Park apartment 504.<br> <br> The negatives: The actual apartment was a slum. Mould all over, cockroaches roaming freely etc.<br> The bed was not great and had no mattress protector. It had been turned the wrong side up, but was filthy on the other side.<br> <br> If you would like to see pictures of the shocking state the apartment was in then please look at my profile on Imgur (incip . imgur . com)<br> <br> There was also no internet access despite the place being advertised as having \wifi."Technically this is right - there was WIFI - but who the heck needs WIFI if there's no internet connection?<br> <br> The lift broke while we were there. A guy was stuck in it for over an hour. <br> <br> Security is poor - we saw the gate up to the flats left open one day. A random guy knocked on our door but then pretended he was looking for another flat. Warning notices are posted at lifts<br> <br> The positives: Greenpark 504 is in a great location"
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Matthew H
1 reviews | Active since Jan 2020
3 Dec 2015, 15:17
Shocking Apartment, No Internet
First warning sign - no user reviews are visible anywhere on the website. <br> So here is the first real review of Stay In Cape Town, for Green Park apartment 504.<br> <br> The negatives: The actual apartment was a slum. Mould all over, cockroaches roaming freely etc.<br> The bed was not great and had no mattress protector. It had been turned the wrong side up, but was filthy on the other side.<br> <br> If you would like to see pictures of the shocking state the apartment was in then please look at my profile on Imgur (incip . imgur . com)<br> <br> There was also no internet access despite the place being advertised as having \wifi."Technically this is right - there was WIFI - but who the heck needs WIFI if there's no internet connection?<br> <br> The lift broke while we were there. A guy was stuck in it for over an hour. <br> <br> Security is poor - we saw the gate up to the flats left open one day. A random guy knocked on our door but then pretended he was looking for another flat. Warning notices are posted at lifts<br> <br> The positives: Greenpark 504 is in a great location"
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Eric S
1 reviews | Active since Jan 2020
17 Jul 2015, 08:53
They WILL steal your deposit!!
I stayed in an apartment from Koos. Apart from the unacceptable noise levels in the area Koos is an absolute outright thief. His caretaker Marius told me to give the keys to the security upon checking out. <br> His useless security then lost the keys and now he will not return our deposit. He also says I left the couch dirty, so he charged to clean it. <br> He claims he had to pay to replace all the locks and access cards, yet he refuses to show any proof that this was indeed done. <br> I have stated that his caretaker should be responsible for the charges as he is the one who told me to leave the key with his security.<br> He now has the audacity to tell me that the time HE spent changing locks was worth more than R2000, this after saying a locksmith was called in, so Koos who changed the locks if anyone?<br> Avoid [URL Removed] like the plague unless you to want your deposit to go towards Koos' pocket money!<br> I see we are not the only people to have been ripped-off by Koos!
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Eric S
1 reviews | Active since Jan 2020
17 Jul 2015, 08:53
They WILL steal your deposit!!
I stayed in an apartment from Koos. Apart from the unacceptable noise levels in the area Koos is an absolute outright thief. His caretaker Marius told me to give the keys to the security upon checking out. <br> His useless security then lost the keys and now he will not return our deposit. He also says I left the couch dirty, so he charged to clean it. <br> He claims he had to pay to replace all the locks and access cards, yet he refuses to show any proof that this was indeed done. <br> I have stated that his caretaker should be responsible for the charges as he is the one who told me to leave the key with his security.<br> He now has the audacity to tell me that the time HE spent changing locks was worth more than R2000, this after saying a locksmith was called in, so Koos who changed the locks if anyone?<br> Avoid [URL Removed] like the plague unless you to want your deposit to go towards Koos' pocket money!<br> I see we are not the only people to have been ripped-off by Koos!
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