Running a circus?

I have been to the Krugersdorp branch now 4 times and my son 2 times ordering a GTS gate motor part, 6 weeks later the order was never made. The first visit early December 2023 they said 'we will order' but did not take our details. The second visit in December 'we will order', the third visit in January 'the supplier is opening in two days time' the fourth visit 'we will order, send me your images via whatsapp' which we did on the spot. Another week later now end of January, still no part ordered. The one blames the other, this one should have, that one should have. Given email address over the phone, waiting in anticipation. Too many 9-5ers working their and all are a bunch of chickens without a head. Service is beyond zero. If not interest doing business, just tell me so, than I can order somewhere else where they are interested and stop wasting my time for nearly 7 weeks now!