Bad service

I received bad service at Steers in Tygervalley shopping center, Cape Town. I ordered a Lemon and Herb quarter leg, they said it would take 15min, I went to check on it 7 minutes after that 15 min waiting period, they put it on the griller with no flavor, I asked for sauce and that teller assistant just pointed at the dispenser, only when she saw me struggling with the jar she assisted, it was the manner of the service that upset me, when I got home since I ordered a takeaway, my meat was white with no flavor