No service delivery

This has been the worst service delivery ever. It has been 4 weeks since they were notified that the geyser at my home has burst. Till now it has been back and forth with them and the insurance and no feedback provided unless a follow up is done from my end and till today no positive feedback as to when the geyser will be replaced. My 73 yr old mother is with me and it is an inconvenience and extremely difficult to ensure water is boiled on the stove then carried to the bathroom. Also I have 3 minors which my mom takes care of as I am at work. No consideration at all yet they expect the levi payment to be on time each month. Absolutely pathetic for a managing agent