I want my money back

On the 16th of March 2025, I've placed an order using steers app, it was around 18:44 and the store accepted my order after 30 minutes I got a call from the driver stating that they no longer deliver in my area. I asked about my money he said they'll call me back and they didn't. I had to call them back after 10 min, I spoke to a manager that told to to wait 48 hours. I want my money back I have no prove to show that the money will be refunded. The order was never cancelled, i askes the manager why are they not cancelling the orded since they can't deliver he said the driver has to cancel it. My R160 its gone up to so far i haven't got any feedback.