Bad Customer and patient care, 16/11/2019

My fiancé with our 1 month old baby visited Stelkor on Saturday, 16th November 2019. Little one had a bit of uncomfortability and didnt feel good at all, but as concerned parents would do, get to the nearest medical practitioner or medical shop reaching out to experienced assistance, but with great sadness to get front house staff not making the effort to ensure that the patient or the patient's relatives get peace of mind but rather indirectly be sent away to seek help from another place. For me as the father it is shocking to experience such services especially from one of the places we had so much gratitude for. Unfortunately I, who works for a well known hospital group, where we believe in patient care is priority, find it rather sad to know that there is still health clinics that dont find it priority to go the extra mile as this is what we experienced on Saturday, 16th November 2019. 

Previously I would've recommended and motivated others to visit your Medical shop, but unfortunately with what we've experienced today and about two weeks ago, I rather find it hard to do so in the future. 

I hope my email will not just be seen as a complaint, but also as a concerned customer and patient with reference to your customer services and patient care.