GF
Gregory F
Active since Nov 2019
4
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0
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Reviews
4 reviews28 months ago
Embarras and disgusted by Service delivery
During Nov 2023 I had a problem with my landline. Neither could I make calls nor receiving ones. Hence I contacted Telkom with no avail. I tried the email addresses and I had a few occasions where I was informed that the email was send to the wrong email address, but I will be forwarded to the correct dept. I received numerous reference numbers, but on the follow up I only get a new reference number. I was always a supporter of Telkom until recently and now while I'm still struggling to get someone out to check my line. I even suggest that they send a technician to the site just to make sure, however nothing happen and you what.... another reference number. I'm so disgusted and embarrassed at the same time. To deal with such, I don't know what to rate it, but never did I felt what I'm feeling at this stage.... I'm in the funeral business and I lost so much over the past month and a half trying to get a competent person to assist and giving me feedback on what I can do to resolve the matter. I will not recommend Telkom to any one out there anymore.
0 replies
60 months ago
Incompetent "professionals"
Me and my Fiancé experience the worst if not disgusting experience with the Dept. of Labour - UIF Claims. We are proactive people and like to have everything in order upfront no matter the occasion. With the nearing of a very special occasion in our lives, we thought to complete and submit all the relevant information with regards to the UIF claim before she gave birth. We followed up on a regular basis just to find that every time there's documentation missing and then we resubmit. For the several times we followed up, it was the same excuse which made me think that their systems are corrupt, cause how can it be that they didn't receive all the documents after several submissions. Finally after 3 months, someone with the name Tshepo Seleka, assist us and it seems that things were starting to happen, just to find after almost another month, that payment was made into a Capitec account and not the FNB account as stipulated on the UI-2.8 documentation which the bank completed and certified and which was sent through with the rest of the documentation. They said they can't reverse the payment as it was already collected according to their systems, but what frustrates us is the fact that a bank account was used that wasn't supplied by us and that money, almost R12000 is gone. How on earth do you use information not submitted to you? They are just neverminded, cause they made a mistake and don't even make an effort to get the money back. What on earth are we dealing with nowadays, this is a simple example of incompetence. We are completely disappointed and disgusted by the manner how we were assisted after this dept. is the one dept. I had so much respect for.
0 replies
66 months ago
Highly Disappointed
I'm very disappointed in a Professional Institute that stands for CREATING LEADERS. I've contacted SBS Finance via several emails with only one respond which says that a superior will get in touch with me. It's almost 3 months later and still no response. I cancelled my studies due to personal reasons and circumstances beyond my control, but debit orders go off my account and there is no debt own to SBS. I've tried to call several times, but the phone just rang until an answering machine comes to light, but that's where it stops. I don't know what to do and I don't even know whether I will get my money back.
106 replies
78 months ago
Bad Customer and patient care, 16/11/2019
My fiancé with our 1 month old baby visited Stelkor on Saturday, 16th November 2019. Little one had a bit of uncomfortability and didnt feel good at all, but as concerned parents would do, get to the nearest medical practitioner or medical shop reaching out to experienced assistance, but with great sadness to get front house staff not making the effort to ensure that the patient or the patient's relatives get peace of mind but rather indirectly be sent away to seek help from another place. For me as the father it is shocking to experience such services especially from one of the places we had so much gratitude for. Unfortunately I, who works for a well known hospital group, where we believe in patient care is priority, find it rather sad to know that there is still health clinics that dont find it priority to go the extra mile as this is what we experienced on Saturday, 16th November 2019. Previously I would've recommended and motivated others to visit your Medical shop, but unfortunately with what we've experienced today and about two weeks ago, I rather find it hard to do so in the future. I hope my email will not just be seen as a complaint, but also as a concerned customer and patient with reference to your customer services and patient care.
0 replies
Review Distribution
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4 Star
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1 Star
4 (100%)