Not paying back deposit

To Whom it may Concern,

i booked accommodation at Stella Marais holiday flats in Amanzimtoti in September 2025

The accommodation and the staff was very nice. We came all the way from the eastrand to enjoy the holiday.

Now i have a big problem getting back my deposit from them. i have send numerous emails and phone calls to them, every time its the same story, finance is busy with it, or the payment has been processed.

Today is the 06 November 2025 and still no deposit was paid back.

more than a month later.

This is unacceptable