Yes

We booked a 5 day holiday a Stella Marais holiday apartments in Amanzimtoti Kwazulu Natal and i t was in the lock down period where beaches were only open on certain days and people were canceling their bookings left right and centre in all holiday apartments because beaches were to be closed over certain dates. I was phoned and told i could come in a day earlier as the flat was empty. Flat no 21. We spent 8 hours on the road and arrived at 15.00 got the key from security. What a shock we got on entering the apartment. The stove was grimey. I wouldnt cook on or in it or eat any out of it. There were 3 small cups and 3 small glasses and that was it. My husband went downstairs to a shop and bought 3 beer glasses. The bed was like an ironing board. I went down to reception the next day and told then this is not cutting it at R1600 a day. They sent housekeeping up and even they were appalled. They agreed to credit our glasses wich didnt happen. They had a cancelation and asked me if i wanted to have a look at number 87 which i did and took at once. Place was well equiped and clean. It was the ceo or something like that of Stella Marais who i have had a run in with before. His name is gert. So i get visitors with 3 small children who have the runs, and the one toilet breaks. I go down the next day and report it. The handy man phones me and up we go and he says ok he will be back now now. His now now was 3 days later a day before we left. My husband got sick and we feared covid. So we left a day sooner. I dont want a refund for that i want a refund for the two days we sat in that flat waiting for the handy man