Don’t go French

On 06 September there was no stock of the front brake pads for my car, so I only replaced the rear. This is a 2022 model car not even 2 years old with me!!!

Yesterday I called Williams Hunt Roodepoort and they advised they are on back order which may take a min of 12 weeks. I then physically went there and was advised that once an order is placed it cannot be cancelled and the payment is non-refundable.

Today I sent an email to customer care and instead of calling the email back with,

“Kindly be advised that we stock available at the warehouse, please speak to the part department at the dealership to assist with ordering.”

I call Roodepoort, parts department is not available.

I call Constantia and they have no stock it’s on back order even with the warehouse. I tell them that’s not what customer care said. The gentleman says he’ll send me a what’s app with his email address and here I am, still waiting! What kind of business is this??? I was told there won’t be Brake pads unless ordered for min 12 weeks.

I should have been advised on this cumbersome process when I first took it in for a service! What must happen now????? And the cherry on top is that the car is now being discounted in your showrooms by almost R200k???