LR
Lebogang R
Active since Jan 2011
32
Reviews
0
Industries
Reviews
32 reviews1 month ago
Lack of quality and integrity from The Bed Shop
I purchased two beds on 17 Dec 2025 and they were delivered on 18 Dec 2025. Soon after the delivery when putting on the linen, we noticed that the base was damaged and called the store immediately speaking to Innocent advising him of same and he shared his what’s app number and I sent him the pictures. He then assured that we should wait for replacement base in January when the factory opens. On 15 January I called and texted to follow up and was advised that the Factory had burned down and I was assured that I should anticipate an update with a replacement base mid February. I again followed up yesterday, 23 Feb 2026 and then I was only requested then to send an email detailing the above, over two months later? I was promised a bed would be delivered on Thursday, 26 February after a more defective bed was delivered and returned on the spot on 24 February. I’m honestly on the verge of requesting you to take the bed back as I brought this to your attention well within seven days per the Consumer Protection Act. This has been a terrible customer experience to say the least and trust you will now give this matter the attention it deserves. Even sent an email to their customer care and no response to date?
0 replies
12 months ago
Unpleasant experience with ASAP
I’ve sent three emails since I received my order and have received no response whatsoever! I bought a combo of 2xLays and 2xRed Label Lemon Creams with each combo being R40 on the PnP ASAP APP and only received 1x Lays and 1x Lemon Creams!!!! This is very unpleasant and wonder how you claim you respond to emails when it’s almost a week later and still not even a single acknowledgment yet!!!! You also claim to make right via what’s app but it also doesn’t even cater for complaints but rather about FAQs, smart shopper, cards and all that jazz!!!!
119 replies
17 months ago
Don’t go French
On 06 September there was no stock of the front brake pads for my car, so I only replaced the rear. This is a 2022 model car not even 2 years old with me!!! Yesterday I called Williams Hunt Roodepoort and they advised they are on back order which may take a min of 12 weeks. I then physically went there and was advised that once an order is placed it cannot be cancelled and the payment is non-refundable. Today I sent an email to customer care and instead of calling the email back with, “Kindly be advised that we stock available at the warehouse, please speak to the part department at the dealership to assist with ordering.” I call Roodepoort, parts department is not available. I call Constantia and they have no stock it’s on back order even with the warehouse. I tell them that’s not what customer care said. The gentleman says he’ll send me a what’s app with his email address and here I am, still waiting! What kind of business is this??? I was told there won’t be Brake pads unless ordered for min 12 weeks. I should have been advised on this cumbersome process when I first took it in for a service! What must happen now????? And the cherry on top is that the car is now being discounted in your showrooms by almost R200k???
0 replies
20 months ago
Sam really sung me out!!!
How is it that when selling the z-flip 4 you could get it anywhere and everywhere and now almost two years later, Sandton City and Clearwater do not have stock of the original screen protector and sends us to Morningside. That's an inconvenience, please sort this out. Totally unacceptable. The guy at Sandton City firstly wasn’t going to call Clearwater if I hadn’t insisted him to do it. Secondly, he was very bold at saying, "well, to maintain your Samsung warranty it has to be done by Samsung." I then asked & if I'm not mobile? he rep****, "there are taxis that go past our morningside customer service centre" - I’m so done with you! What level of customer service is this???? Needless to say you didn’t even respond to my tweets on X!!!!
265 replies
26 months ago
UNsuper!!!! SONIC!!!!
SuperSonic owes me a credit and this after I completed a spreadsheet showing them that my other credit was sitting in my other account with them. I even returned their router after which I was told I would be credit and instead of getting my credit last year! They have handed my account over and then, they don’t respond to my Twitter posts and emails sent to them and their attorneys!!!!!!
0 replies
31 months ago
VODACOM Chronicles: Runnnnnnnn
Story Time! If anything, when you see anything RED with a VODACOM SIGN, RUUUUUUN! Once upon a time in the year 2023, on 28 July I subscribed for a fibre line to be installed on 29 Aug. On 28 Aug I follow up with the contact I had received when making the request and was assured that the installation was still scheduled for the 29th. Just after midday call the contact centre as the guy was now not responding and assured. The matter would be escalated as the installation was “booked” for between 13:00 and 17:00 - this wasn’t confirmed with me. At 17:05 on 29 Aug I tweet about this issue and contacted and advised it would be installed the next I.e 30th and an apology received. Then fibre is installed on the evening of 30 Aug as I had requested and set up all good but the internet light is not on and am advised that it will come on. COOL. Then I notice something really strange since installing the fibre, everything is connect and works perfectly fine except for what’s app calls on all my phones. However, when I switch to my own mobile data everything is a breeze???? RED! RUUUUUUUN!!!! On 1 Sept I call 0821904 thrice for this issue and am assisting by updating the router names blah blah fish paste. Reboot the router as instructed in the line. Then we don’t win and the agent X******E advises she will find out what the issue is/may be and call be back… this is around 13:01. Weekend passes and I gotta make do with my own data for what’s app calls! So much for RED! RUUUUUN! On 04 Sept, I call again and this time I’m told I should received a SR number but then a call was logged for resolution, I’m thinking, GREAT! On Tuesday I get a call 05 Sept to solve the issue, and I tell the lady I’m at work and only arriving home after 17:00 which is way past her knock of time and she says she’ll call me after 17:00 if she doesn’t it will be first thing on Wednesday morning… 06 Sept at 10:07 I send a tweet and DM requesting a cancellation because their fibre is not practical because I couldn’t access my Banking app when on the wifi. But I could when on my data or hot spotting from another phone. Guess what? They send me a link to configure the router settings the function which doesn’t work!!!!!!! They say they’ll escalate at 17:55, go figure! On 07 Sept at 12:15 again I requested cancellation on Twitter as there was no traction. At 12:55 they respond to say i must call 0821904 option 6 to cancel, zero effort to solve for the frustration they claim to understand! RUUUUUUNNNNNN!!!!! 08 Sept they call me in the middle of a meeting and they send a DM on Twitter they were not able to reach me. I then call for a cancellation they tell me they’ll log the request and send me cancellation quote as it is a premature cancellation. I ask why that is because I cancelled within 7 days and I’m advised that because it was fully installed and should have cancelled before installation. So, how do you cancel something when you don’t know what you’re getting or whether it’s working???? RUNNN Long story short, the lady eventually called on Friday afternoon, I was not at home and called on Saturday 09 Sept. and finally everything was sorted! Thank You Lord. Then boom on Tuesday I receive an update on my cancellation with a cancellation charge/invoice of R3000 plus! Now what happens when a service provider does not do their part in terms of their obligations to a client????
524 replies
38 months ago
Cosmopolitan doesn’t deliver
I requested for all the job cards for my logged requests since Cosmopolitan insists they’ve delivered on all of them over three weeks ago and still nothing even after following up on email and on hello Peter. Not surprised.
0 replies
39 months ago
Not so supersonic
I have one account with supersonic and someone activated the cancelled account and payments have been seemingly allocated to the incorrect account whilst the other remains in credit. I have been requesting this to be resolved since the beginning of the year and still not resolved.
221 replies
39 months ago
Cosmopolitan pretty much substandard
This is a copy of an email sent to cosmopolitan on 13/12/2023. Only received a call today on the previous post which was subsequently removed. This cannot see their response. Dear Cosmopolitan, I have since nor received to the below. kindly confirm if I signed the AOI Form because I sure know I didn’t. And I have again logged two issues in a three-week period and have not had them attended to. What is this I’m being subjected to? I requested for my work email to be removed and this has still not been done???? This post is for a response. I’ll call them back after 8am tomorrow per their voicemail left on my phone at 16:05
300 replies
39 months ago
Cosmopolitan is uncooperative
Dear Cosmopolitan, I have since nor received to the below. @Francinah Tshoma, kindly confirm if I signed the AOI Form because I sure know I didn’t. And I have again logged two issues in a three-week period and have not had them attended to. What is this I’m being subjected to? I requested for my work email to be removed and this has still not been done???? This is a copy of an email I sent to them on 13 December 2022 on calls I logged in Nov and December. I wonder if anyone will respond to this??? Most likely. Yet every attempt has failed so far. Lebogang
132 replies
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