A week ago i called the mpumalanga council in the middleburg area, only after several attempts did i get through to them a service that is supposed to be readily available, of grave numbers could not be dispensed to me

A week ago i called the mpumalanga council in the middleburg area, only after several attempts did i get through to them a service that is supposed to be readily available, of grave numbers could not be dispensed to me. Are the workers there to lazy to take the time to engage or are they just not interested in giving a positive response. Don't lie and say a response was sent regarding a matter, because no response was received. It's a service that is readily available, as how would the council keep records of deceased people no matter which cemetery is used?