Stevens & Co
2.3|315 reviews
Responds in 194 hours 7 min
AT
Andries T
1 reviews | Active since Member
12 Jan 2026, 08:28
Bye bye Ryobi
On Saturday 10 January 2026 I went to Ryobi Midrand for a blade and throttle cable for my lawnmower. I also needed parts for my chainsaw. Both these unit are less than 3 years old. All my power tools are Ryobi. I have been attending the annual yard sale for the last 5 years. To my shock I was told by the salesman that they do not have parts for my units as they have been discontinued. I now sit with machines which I cannot maintain. From the six parts I needed, I walked away with a generic throttle cable unit. Must I continue to support Ryobi, or do I now change my brand of power tools? If the salesman offered to assist in finding the parts for me, I would consider staying loyal to the brand. My lawnmower is a RM125P so if that is a mower you own you will not find parts at Ryobi as it is discontinued. My chainsaw is a CS38-35 with the same story.
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Replies (56)Stevens & Co's replyOfficial
12 Jan 2026, 11:40Dear Mr van Tonder,
Thank you very much for taking my call and for bringing this matter to our attention. We truly appreciate you sharing your experience with us.
Please accept our sincere apology for the frustration and disappointment you experienced during your visit to our Midrand branch. This is certainly not the level of service or support we strive to give our customers, especially a loyal Ryobi customer such as yourself, and we are genuinely sorry that we let you down.
We completely understand how concerning it must be to feel that you are unable to maintain equipment that is less than three years old. Your feedback regarding the assistance you received in-store is taken very seriously, and we regret that the situation was not handled in a more supportive and proactive manner at the time.
We would truly appreciate the opportunity to meet with you personally at our Midrand branch so that we can review your units together, explore the best possible way forward, and assure you that we will do everything reasonably possible to help resolve this matter for you.
Thank you again for your time, your honesty, and for allowing us the chance to make this right. We look forward to welcoming you in-store and assisting you further.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Thank you very much for taking my call and for bringing this matter to our attention. We truly appreciate you sharing your experience with us.
Please accept our sincere apology for the frustration and disappointment you experienced during your visit to our Midrand branch. This is certainly not the level of service or support we strive to give our customers, especially a loyal Ryobi customer such as yourself, and we are genuinely sorry that we let you down.
We completely understand how concerning it must be to feel that you are unable to maintain equipment that is less than three years old. Your feedback regarding the assistance you received in-store is taken very seriously, and we regret that the situation was not handled in a more supportive and proactive manner at the time.
We would truly appreciate the opportunity to meet with you personally at our Midrand branch so that we can review your units together, explore the best possible way forward, and assure you that we will do everything reasonably possible to help resolve this matter for you.
Thank you again for your time, your honesty, and for allowing us the chance to make this right. We look forward to welcoming you in-store and assisting you further.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
Stevens & Co's reply12 Jan 2026, 11:40
Official
Dear Mr van Tonder,
Thank you very much for taking my call and for bringing this matter to our attention. We truly appreciate you sharing your experience with us.
Please accept our sincere apology for the frustration and disappointment you experienced during your visit to our Midrand branch. This is certainly not the level of service or support we strive to give our customers, especially a loyal Ryobi customer such as yourself, and we are genuinely sorry that we let you down.
We completely understand how concerning it must be to feel that you are unable to maintain equipment that is less than three years old. Your feedback regarding the assistance you received in-store is taken very seriously, and we regret that the situation was not handled in a more supportive and proactive manner at the time.
We would truly appreciate the opportunity to meet with you personally at our Midrand branch so that we can review your units together, explore the best possible way forward, and assure you that we will do everything reasonably possible to help resolve this matter for you.
Thank you again for your time, your honesty, and for allowing us the chance to make this right. We look forward to welcoming you in-store and assisting you further.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Thank you very much for taking my call and for bringing this matter to our attention. We truly appreciate you sharing your experience with us.
Please accept our sincere apology for the frustration and disappointment you experienced during your visit to our Midrand branch. This is certainly not the level of service or support we strive to give our customers, especially a loyal Ryobi customer such as yourself, and we are genuinely sorry that we let you down.
We completely understand how concerning it must be to feel that you are unable to maintain equipment that is less than three years old. Your feedback regarding the assistance you received in-store is taken very seriously, and we regret that the situation was not handled in a more supportive and proactive manner at the time.
We would truly appreciate the opportunity to meet with you personally at our Midrand branch so that we can review your units together, explore the best possible way forward, and assure you that we will do everything reasonably possible to help resolve this matter for you.
Thank you again for your time, your honesty, and for allowing us the chance to make this right. We look forward to welcoming you in-store and assisting you further.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,