Worse customer experience.

Item: Stevens & Co
Rating: 1
Author: John M

I bought this machine generator from this company, on the 15th April 2025, before the machine can do even 15 hour for service the machine is giving problems. I took the machine in the company for the machine to be checked, after machine was checked I was told the machine was ok, I drove over 100kms on arrival the machine is giving same problems. I don't understand this about this company.

Helpful (0)

Replies (53)

Stevens & Co's replyOfficial

15 Aug 2025, 13:00

Dear John,

Thank you for contacting us on Hellopeter regarding your generator. We are very sorry to hear about the repeated issues you have experienced and understand how frustrating this must be.

We are looking forward to getting a better understanding of the problem when you come in next week, and we will do our best to ensure your machine is working properly.

Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685

Best regards,

Stevens & Co's reply15 Aug 2025, 13:00

Official

Best regards,