Dissatisfaction with the LACK of service or urgency

I purchased an electric blanket from Takealot which I collected on the 29/06/2025 and not even a month later by 20/07/2025 the one side stopped switching on. it is faulty and has stopped working completely , I have been contacting stingray daily via email and phone call everyday this week , Have spoke to Zine and Hailey which were absolutely no help and made empty promises that have not been kept or acknowledged. I read the reviews and will definitely be getting a refund once they have collected this item. Truly dissatisfied and dissapointing never again!