ZN
Zinhle N
Active since Jun 2017
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
Dissatisfaction with the LACK of service or urgency
I purchased an electric blanket from Takealot which I collected on the 29/06/2025 and not even a month later by 20/07/2025 the one side stopped switching on. it is faulty and has stopped working completely , I have been contacting stingray daily via email and phone call everyday this week , Have spoke to Zine and Hailey which were absolutely no help and made empty promises that have not been kept or acknowledged. I read the reviews and will definitely be getting a refund once they have collected this item. Truly dissatisfied and dissapointing never again!
0 replies
19 months ago
Amazing experience with Naomi Combrink
I really want to send a big Thank You to Naomi Combrink under the FundsAtWork division for her efforts, I was frustrated and really dissapointed in the service received from advisors whenever I contacted Momentum regarding my Pension funds and Naomi took over my query, Escalated this, Kept me informed and updated on each and every step of the process and really turned my experience around from a bad taste in my mouth to Excellent by having my query resolved swiftly and exceeded my expectations around the turn around time which once more re instilled my trust in the capabilities of Momentum Thank you so much Naomi, Exceptional Service
53 replies
65 months ago
Pathetic Service from Old Mutual Money Account
Absolutely disgusted by the service received by OldMutual Money Account, Firstly They closed my query without providing feedback, Not once could someone make an effort to contact me regarding the query, Even Helpdesk division themselves have advised never have they seen this before but here I sit with my money being taken, my credit record being compromised and the phone keeps being cut in my ear! Old Mutual kept allowing funds and transactions to continue running from my bank account and then all of a sudden I have my account in a negative balance. When asked how they could allow transactions etc to be processed I'm told never have they seen a query like this and to query it with merchants?? Excuse me am I banking with those Merchants? I Mean who will take responsibility for this and my affected credit record?? As soon as my salary came in they debited the negative balance instead of having not allowed those transactions in the first place. I just want to close my account and stop all interactions this is blatant disregard of their consumers and I'm sick of it!
168 replies
69 months ago
ABSOLUTELY APPAULLED
Absolutely frustrated with this Old Mutual funeral policy. A debut has been made from my ban account, first of all my debit date is meant to be in the 25th of the month! The last few coins in my account were reserved for my Dr's visit especially during a nationwide pandemic, I've been on the phone since 8am NO ONE has assisted, Keep being transferred from Pillar to Post getting no assistance whatsoever!! APPALLING SERVICE
53 replies
72 months ago
APPALLING
Absolutely annoyed a this service this afternoon, Firstly your driver took forever to collect my food, secondly upon arrival he gave the incorrect order! My meal was missing and yet I was charged for both meals! Ontop of that I have to wait 3 - 10 working days for my money to be refunded and when reordering I had to pay the delivery fee AGAIN??? HOW??? This is not even my fault and the refunded amount conveniently doesn't include the delivery fee??? I'm left hungry, money less and robbed.
0 replies
100 months ago
DISGUSTED
I'm actually getting sick and tired of all this bull Vodacom has put me through! I called to make arrangements for my arrears account and was told that I need to make a cash payment as cannot rerun d/o. Fine on the 25-01-2018 I call to get my account details to proceed to make the cash payment and to my suprise they debited R1012.00 I call in to find out who authorised the debit to get a reception of dispicable call centre agents with appauling attitudes who kept dropping the phone in my ear! I called numerous times to get this account sorted only to find that now my number cant get through as I've called several times and to leave my number and an agent will call me back. That was 7 times ago I haven't received a call and my accoutn is still not unlocked! I've sent my Bank Statement as POP that the transaction did go through and when I call I have to use another number just to get through to Collections! The staff answer calls as if handling their personal cellphones and don't bother offering names or a professional greeting.I even spoke to management but to no avail I have to wait until my POP has been attached before my line is unblocked! I'm sick and tired of such disregard of customer service! I've been inconvenienced as a consumer and yet I'm the idiot that must wait until they attach POP to unlock my line! Agents like Keo Modise make me never ever think of having any relations with Vodacom! No one bothers calling you back, Phones are dropped in your ear, No professionalism and disgusting customer care. I even wrote on the Vodacom facebook page havent even receieved so much as a response to my post.DISGUSTING AND DESERVE TO BE CLOSED DOWN IN SOUTH AFRICA !
210 replies
104 months ago
DISTGUSTING SERVICE
So in my time of need I called into Legal Aid to get assitance regarding my predicament, disgusting attitude from Carla Coetzee to say the least! After giving her all my details my ID , Name and contact details she refused to provide me with just her last name! After having asked her she became extremely rude and h/up I called again only to find that she answered once again! Once I had advised that she had hung up on me she proceeded with her rudeness once again and these are the people appointed to assist South Africans at their time of need???
0 replies
105 months ago
PATHETIC!
So was I not under the notion that Gautrain was here to make life easier? This morning at Rhodesfield station I was completely humiliated! I stepped up to ensure my card was fill till Centurion using my bank card! To my suprise the machine kept on rejecting my card ok there was already a queue buildinf up behind me by the 2nd attempt when I decided to use the last money I had in my purse to not hold the line up anylonger! I went on my way to the platform to wait for my train, only to get smses flooding in from my bank that THE TRANSACTIONS WERE ACTUALLY GOING THROUGH! So I paid 3 times for my trip to Centurion???? With only 7mins remaining for my train to arrive I take the time to go back down because I really dont have funds to be paying thrice for a single trip! What appauling service when returning to the till point firsr thing he says "Oh did the smses come through now" EXCUSE ME???? So this isnt the first time this has happened?? Ok i decided to keep my calm and explain that Rhodesfield station is not my usual mode of transport so I cant come back to that station, and the response??? "Ok go to any station we need your bank statement, ID and Gautrain card" ***??? Now i must use my time to sort out their inconvinience???? The transactions clearly showed on my internet banking!! Now im late for work and I still am short because of this whole saga! So much for "value for money" and yet the prices continue to increase and dont get me started on the disgusting toilets which are in terrible condition, dont provide sanitizer and are smelly nd dirty all the time!
0 replies
108 months ago
Disgusting Service as Usual
<p>So this morning I called through to the contact center regarding my Vodacom contract as usual the service was appauling! For record purposes I asked the consultant who calls herself Kayla to give me her full name because if its not bad service they drop the phone on you! She blatantly refused! As a consumer working in the industry I know very well if the customer wants your full name YOU GIVE IT! She said "she's not allowed" what rubbish is that? She didnt even know the reason for my call , I requested to speak to the TM and a Brandon Matthews came on the line who did not acknowledge the consultants attitude in the first place nor apologise but told me "Its the agents discretion" WHAT??? So my query was not addresssed had to be transferred to a diff department and no apology nothing on top of the bad service when I transferred to this department and asked for this ladies name THE PHONE WAS DROPPED IN MY EAR!! Disgusted by Vodacom!!! Ontop of the missing airtime/ data saga we have to deal with!</p>
56 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)