Formal Complaint – Defective Electric Blanket & Lack of Feedback (Dis-Chem Newmarket Lifestyle & Stingray)

I am submitting a formal complaint regarding a defective electric blanket purchased from Dis-Chem Newmarket Lifestyle (Newmarket Park) on 23 May 2025 and the poor handling of my case by both Dis-Chem and the supplier, Stingray.

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Summary of Events: • The blanket stopped working after two nights of use. • I returned it to Dis-Chem approximately two weeks after purchase and completed the required form. I was assured feedback within two weeks. • I received no feedback and had to visit the store multiple times. Dis-Chem repeatedly claimed that Stingray would contact me by email or phone—this never happened. • Stingray eventually stated (via phone) that I “did not use the product correctly,” but I dispute this and requested their full technical report in writing. Despite several promises, no report or formal feedback has been provided. • I have followed up multiple times (on 17, 21, and 25 July) with both Dis-Chem and Stingray without resolution.

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My Concerns: 1. I comp**** fully with the returns process but received no written report or formal resolution. 2. Both Dis-Chem and Stingray failed to communicate despite repeated promises. 3. The claim of “incorrect usage” is unsubstantiated, and I demand proof in the form of the technician’s written report. 4. Multiple other customers in-store reported similar product failures, suggesting a wider defect issue.

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Requested Resolution: • Immediate provision of Stingray’s technical inspection report. • A refund or replacement under the Consumer Protection Act (CPA) as the product failed within the warranty period. • A formal explanation for the lack of communication and delay in resolving this matter.