Worst product I have ever purchased

I purchased a Pure Pleasure electric blanket on Takealot and it is faulty. I contacted customer services and a courier company collected the defective item. Today I received an email stating the fault was due to the way I installed the blanket and they will not be repairing it. I followed the instructions exactly as specified this is just an excuse for an inferior product. Do Not waste your money buy another brand this company will find any excuse to not acknowledge your warranty