Stitch and Go
4.2|15 reviews
ZT
Zaheeda T
1 reviews | Active since Member
20 Jan 2023, 14:23
Rude Staff and bad service
Amanda is extremely rude and has zero customer experience knowledge. There's better customer service out there, plus their Vilene Fusing was not sticking. I was promised a refund, nothing has happened.
Helpful (0)
Replies (179)0
Replies (179)Stitch and Go's replyOfficial
07 Feb 2023, 06:00Dear Zaheeda, your refund was processed once the Vilene was returned to us. We have tested the Vilene and there is nothing wrong with it.
Best regards,
Stitch and Go's reply07 Feb 2023, 06:00
Official
Dear Zaheeda, your refund was processed once the Vilene was returned to us. We have tested the Vilene and there is nothing wrong with it.
Best regards,
ZT
Zaheeda T's updateReviewer Update
23 May 2023, 11:53Above is an example of their customer service. They don't believe customers and always want to be correct instead of apologizing. I assure you, Amanda herself wrote the response. Unprofessional
ZT
Zaheeda T's update23 May 2023, 11:53
Reviewer Update
Above is an example of their customer service. They don't believe customers and always want to be correct instead of apologizing. I assure you, Amanda herself wrote the response. Unprofessional
Stitch and Go's replyOfficial
23 May 2023, 13:42Actually we accomodate all our customers, You are the only customer that has complained in all the years that we have been selling vilene. We have rolls of vilene to many in the industry repeatedly for many years without one complaint.
Best regards,
Stitch and Go's reply23 May 2023, 13:42
Official
Actually we accomodate all our customers, You are the only customer that has complained in all the years that we have been selling vilene. We have rolls of vilene to many in the industry repeatedly for many years without one complaint.
Best regards,