SA
Stitch and Go
Claimed Business
SA
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Stitch and Go
Stitch and Go has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Stitch and Go across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Kerry N
1 reviews | Active since Jan 2020
18 Dec 2023, 11:20
Great business and service
I was a bit hesitant after reading a few reviews but am glad I took a chance. An incredible experience with great customer service. My order took four days to arrive over a weekend during festive season, the prices are good and Amanda was GREAT when I had a query. Clearly other bad reviews are the rarest of occasions and this business is top class!
Helpful (0)
|Replies (0)KN
Kerry N
1 reviews | Active since Jan 2020
18 Dec 2023, 11:20
Great business and service
I was a bit hesitant after reading a few reviews but am glad I took a chance. An incredible experience with great customer service. My order took four days to arrive over a weekend during festive season, the prices are good and Amanda was GREAT when I had a query. Clearly other bad reviews are the rarest of occasions and this business is top class!
0
Replies (0)MJvR
Malissa Janse van Rensburg
1 reviews | Active since Jan 2020
9 Oct 2023, 14:12
Incredible Experience
I had a fantastic experience with Stitch and Go! The courier picked up the order within less than two hours and delivery took place on the next business day, which was incredibly fast. Not only that, but the items I received were excellent in quality and very reasonably priced. The service I received was also top-notch. I couldn't be happier with my purchase, and I highly recommend Stitch and Go to anyone looking for a quick, affordable, and great shopping experience!
Helpful (0)
|Replies (0)MJvR
Malissa Janse van Rensburg
1 reviews | Active since Jan 2020
9 Oct 2023, 14:12
Incredible Experience
I had a fantastic experience with Stitch and Go! The courier picked up the order within less than two hours and delivery took place on the next business day, which was incredibly fast. Not only that, but the items I received were excellent in quality and very reasonably priced. The service I received was also top-notch. I couldn't be happier with my purchase, and I highly recommend Stitch and Go to anyone looking for a quick, affordable, and great shopping experience!
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Replies (0)SV
Steven V
1 reviews | Active since Jan 2020
6 Feb 2023, 10:32
Selling 2nd hand as new
Simply an abysmal experience with this entity and a one star rating is being generous on the best of days. We ordered a rotary fabric cutter with a 6 month guarantee from them for our business and on opening the box (which contained no user manual or instruction booklet) remarked that the cutter looked used as the laminate on the leading edge looked frayed and the power cable had white marks on it. Having only used the the machine twice within a week and only cutting 4 layers of linen at a time, the blade suddenly stopped turning even though the motor was running. The amount of fabric we cut is well within the cutters capability and we did not cut over any hard item. We contacted Amanda at Stitch and Go and were advised we could return the cutter for their assessment. A few days later they advised the gear had been stripped and sent us photos. The photos prove beyond a shadow of doubt this was an old cutter as the internal marks and wear could never have occured with the minimal use of the machine and they agreed and undertook to take this up with their supplier Singer. Amanda then advised this gear falls outside the guarantee but this was not communicated in any way to us upfront, be it on their website or within the "missing" instruction booklet. They said however they would repair it this time at no cost to us. Amanda later advised they had spoken to the supplier and committted to send us a brand NEW cutter (which any ethical company should do when buying new). This morning the "new" cutter arrived and again there is absolutely no way this is new. It appears to be the same cutter with the same laminate wear and small marks on the blade and body but with a new cable attached. This is absolutely appalling client service and in my mind in breach of consumer protection act. Production within our business has slowed dramatically given the farcial experience we have endured and we are ever sorry we chose to buy anything from them.
Helpful (0)
|Replies (0)SV
Steven V
1 reviews | Active since Jan 2020
6 Feb 2023, 10:32
Selling 2nd hand as new
Simply an abysmal experience with this entity and a one star rating is being generous on the best of days. We ordered a rotary fabric cutter with a 6 month guarantee from them for our business and on opening the box (which contained no user manual or instruction booklet) remarked that the cutter looked used as the laminate on the leading edge looked frayed and the power cable had white marks on it. Having only used the the machine twice within a week and only cutting 4 layers of linen at a time, the blade suddenly stopped turning even though the motor was running. The amount of fabric we cut is well within the cutters capability and we did not cut over any hard item. We contacted Amanda at Stitch and Go and were advised we could return the cutter for their assessment. A few days later they advised the gear had been stripped and sent us photos. The photos prove beyond a shadow of doubt this was an old cutter as the internal marks and wear could never have occured with the minimal use of the machine and they agreed and undertook to take this up with their supplier Singer. Amanda then advised this gear falls outside the guarantee but this was not communicated in any way to us upfront, be it on their website or within the "missing" instruction booklet. They said however they would repair it this time at no cost to us. Amanda later advised they had spoken to the supplier and committted to send us a brand NEW cutter (which any ethical company should do when buying new). This morning the "new" cutter arrived and again there is absolutely no way this is new. It appears to be the same cutter with the same laminate wear and small marks on the blade and body but with a new cable attached. This is absolutely appalling client service and in my mind in breach of consumer protection act. Production within our business has slowed dramatically given the farcial experience we have endured and we are ever sorry we chose to buy anything from them.
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Replies (0)ZT
Zaheeda T
1 reviews | Active since Jan 2020
20 Jan 2023, 14:23
Rude Staff and bad service
Amanda is extremely rude and has zero customer experience knowledge. There's better customer service out there, plus their Vilene Fusing was not sticking. I was promised a refund, nothing has happened.
Helpful (0)
|Replies (0)ZT
Zaheeda T
1 reviews | Active since Jan 2020
20 Jan 2023, 14:23
Rude Staff and bad service
Amanda is extremely rude and has zero customer experience knowledge. There's better customer service out there, plus their Vilene Fusing was not sticking. I was promised a refund, nothing has happened.
0
Replies (0)