SV
Steven V
Active since Dec 2013
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
Challenge accepted Steenberg and you lose.
On Sunday 30th March at approximately 08h30 we went to Woolworths Steenberg to purchase the usual Sunday special of 2 chickens for R170. Despite the prominent advertising on the counter advising of the special we were advised that with effect from Monday 24th March, Steenberg no longer sell normal chickens and stock free range only. The employee helping us went so far as to challenge us to find another Wooolies that stock the normal chicken. Well, challenge accepted and you lose! We went 1.5km down the road to Wooloworths Blue Route Mall and there was a queue for the regular chickens and management there advised the regular chickens outsell free range. Now my question to you is twofold: 1. Why do you advertise something you are no longer selling. 2. Is this policy at Steenberg an iniquitous attempt to limit customer choice and compel them to buy the more expensive free range chicken given the store serves a more affluent area?
0 replies
14 months ago
Delux pulsating sprinkler is anything but that!
What a HUGE disappointment!!!!! 5 weeks ago I purchased a garden master "delux" pulsating sprinkler with a 2 year guarantee from Builders Warehouse. After only 4 weeks the sprinkler stopped pulsating. Thinking this was a one off defective product took it back to builders, got a refund and purchased another one. After only 1 hour of use that sprinkler also stopped pulsating. Will be taking that back today and buying another brand. How can you offer a 2 year guarantee 9n something that does not even work for 2 hours!!!!!
0 replies
24 months ago
Quick to take and slow to pay?
On 21 February 2024 the executor (an admitted attorney) of my fathers estate submitted documents to Glacier to convert the proceeds of his investments with them to cash and deposit these into the estate's late account. All necessary documents were attached. On the 15th April (now nearly 2 MONTHS LATER!!!) the executor had to follow up again. This included prior phone calls and the threat of reporting Glacier to the masters office for lack of progress. On the 17th April I then followed up with my fathers financial advisor to see if he could liaise with his contacts to see where the problem lay. I was advised that because of increased ***** attempts, Glacier had to be more methodical and thorough in dealing with all claims. I find that hard to believe as I worked in the financial sector for nearly 3 decades and process documents are not just random, but drawn up by the department concerned and vetted by the risk/compliance departments or committees. If a weakness is found, the process is tweaked to ensure security. The impact these processes have on client service also need to be factored in. On the 18th April, Glacier advised they will follow up with the claims department and will revert as soon as possible. On the 24th April the executor had to phone Glacier to ascertain the current position Then on the 29th April was advised they are in the "final stages" and awaiting confirmation to process the payment from the relevant committee. Today is the 6 May, some 75 days !!!!!! since the initial request was submitted and the funds have still not been deposited. The appalling manner in which this has been dealt with leaves me questioning if the name Glacier represents a magnificent structure towering above its surroundings OR the pace at which they attempt to deliver any sort of client service?
53 replies
31 months ago
Does anybody care?
Part of Liberty's slogan is "... to change realities when set in action." Therein lies the problem. Their ability to set things in action is in my opinion not client centric, lacks urgency and their communication is non existant. Do they forget the funds they manage are not theirs but their clients. These funds may not be important to them, but they are to me. I worked 30 years to accumulate them. On the 6th September I gave instructions for them to close my pension preservation fund and to transfer the funds to Old Mutual. Having heard nothing I chased up my financial advisor to ascertain what's happening and EVENTUALLY on the 19th September they advised they had completed my instruction. (Unsurprisingly) today, the 26th September OM advise they have not received the funds from Liberty. Where is my money? Why does it take you 2 weeks to act on an instruction? Who bears the loss if my portfolio dropped in value? Why is there no feedback or updating your clients? Why should I trust you with my money in future? Why why why!!!!!
131 replies
33 months ago
Group incompetence?
How is it a company can give such (continious) appalling service and still remain in business? The words abysmal, atrocious, uncaring, ***********, illimitable and unfathomable do not even come close to to describing the the level of service or knowledge of their product they have. I had the misfortunate to visit their kiosk at the Blue Route mall on the 10th July and things only detoriated from there. Initially there were 3 staff at this small kiosk, one behind the desk and two sitting on the couch opposite him where clients would normally sit. Instead of getting up, the two just scooted a bit across so I had to "snuggle up" next to them. I enquired about switching the debit order from my fathers to mothers account. I was assured that I need only bring my mother in to provide new banking details. I still asked for re-confirmation that nothing more was required and was assured that was it. I went home and got my 80 year old mother to come with me to resolve same. An hour later we were back (the same staff were still on duty plus another had just arrived) and I was now advised a 3rd party form needs to be completed and this is something they cannot do and we need to go to their N1 city offices to do this. How is it 3 staff who were all privy to this conversation did not correct the incorrect advise I was given!!!!!! The 4th staff member (we now had Elizama, Sibusiso, Alecia and Chelsea there from MultiChoice) advised she could switch us from debit order to cash and this would resolve the unpleasant situation. Again I enquired if they switch is nothing else required and was assured NOTHING! The switch was done and I was shown the screen detailing it was now a cash/manual payment and the next payment was due by the 30th July. In keeping with their dreadful client experience reputation, the debit order which I was assured would not come off again came off yesterday. I approached the staff again this morning (think it was Sibusiso and Chelsea on duty) and they could not understand why the debit order had come off again. Now if they dont know, how are we, the clients, supposed to?
60 replies
38 months ago
There is simply no one better
It is seldom that a company continues to live up to its hype but Outsurance and their star (In my eyes) Itumeleng Makinita have exceeded their pledge and set new levels in client service. My parents, having recently experienced the misfortune of a burst pressurized pipe have had Outsurance and Tumi with them every step of the way. From contacting assessors and contractors in plumbing, flooring and woodworkers this dynamic duo (Tumi and Outsurance) have eased the burden on my elderly folks. Words cannot express my gratitude in what you have done thus far and your caring nature, compassion, gentle manner and professionalism have set new standards others will find hard to replicate.
112 replies
39 months ago
Selling 2nd hand as new
Simply an abysmal experience with this entity and a one star rating is being generous on the best of days. We ordered a rotary fabric cutter with a 6 month guarantee from them for our business and on opening the box (which contained no user manual or instruction booklet) remarked that the cutter looked used as the laminate on the leading edge looked frayed and the power cable had white marks on it. Having only used the the machine twice within a week and only cutting 4 layers of linen at a time, the blade suddenly stopped turning even though the motor was running. The amount of fabric we cut is well within the cutters capability and we did not cut over any hard item. We contacted Amanda at Stitch and Go and were advised we could return the cutter for their assessment. A few days later they advised the gear had been stripped and sent us photos. The photos prove beyond a shadow of doubt this was an old cutter as the internal marks and wear could never have occured with the minimal use of the machine and they agreed and undertook to take this up with their supplier Singer. Amanda then advised this gear falls outside the guarantee but this was not communicated in any way to us upfront, be it on their website or within the "missing" instruction booklet. They said however they would repair it this time at no cost to us. Amanda later advised they had spoken to the supplier and committted to send us a brand NEW cutter (which any ethical company should do when buying new). This morning the "new" cutter arrived and again there is absolutely no way this is new. It appears to be the same cutter with the same laminate wear and small marks on the blade and body but with a new cable attached. This is absolutely appalling client service and in my mind in breach of consumer protection act. Production within our business has slowed dramatically given the farcial experience we have endured and we are ever sorry we chose to buy anything from them.
182 replies
82 months ago
Under staffed or under s****ed??
Firstly a debit order is unpaid despite the fact there were sufficient funds in the account when the debit order went through. Then when querying with the premier desk as to why, I am given an inaccurate response (I worked in FNB's credit division some time ago so understand the processes). Having never had an unpaid item in my 30 years with them I ask them (via the premier app) to close my account with immediate effect. True to form this is still not done 3 days later and I am told they have a 3-5 working day turnaround time !!!! This was never communicated in any correspondence. What is the point of paying highly monthly fees for access to the premier team of bankers and negate going into a branch when it takes so long for a simple request to be attended to. To further compound matters an additional debit order goes through my (what should be closed account) today and FNB enriches themselves by levying another "unpaid" fee. Via the app, I contact the team of premier bankers (again) and am now advised my request is with the "rescue team" and will be attended to with the 5-7 day response time. What possible good is it to contact a departing client after 7 days to try and save the relationship. This must be done same day. When I ask to speak to a supervisor I am advised they are all busy but somebody will call me today.
0 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
1 (12.5%)
1 Star
6 (75%)