Selling 2nd hand as new

Simply an abysmal experience with this entity and a one star rating is being generous on the best of days.

We ordered a rotary fabric cutter with a 6 month guarantee from them for our business and on opening the box (which contained no user manual or instruction booklet) remarked that the cutter looked used as the laminate on the leading edge looked frayed and the power cable had white marks on it.

Having only used the the machine twice within a week and only cutting 4 layers of linen at a time, the blade suddenly stopped turning even though the motor was running. The amount of fabric we cut is well within the cutters capability and we did not cut over any hard item.

We contacted Amanda at Stitch and Go and were advised we could return the cutter for their assessment. A few days later they advised the gear had been stripped and sent us photos. The photos prove beyond a shadow of doubt this was an old cutter as the internal marks and wear could never have occured with the minimal use of the machine and they agreed and undertook to take this up with their supplier Singer.

Amanda then advised this gear falls outside the guarantee but this was not communicated in any way to us upfront, be it on their website or within the "missing" instruction booklet. They said however they would repair it this time at no cost to us.

Amanda later advised they had spoken to the supplier and committted to send us a brand NEW cutter (which any ethical company should do when buying new).

This morning the "new" cutter arrived and again there is absolutely no way this is new. It appears to be the same cutter with the same laminate wear and small marks on the blade and body but with a new cable attached.

This is absolutely appalling client service and in my mind in breach of consumer protection act.

Production within our business has slowed dramatically given the farcial experience we have endured and we are ever sorry we chose to buy anything from them.