No Customer Service

<p>We have been dealing with Jolene (by email and telephonically). The lack of any service whatsoever is the reason why we are cancelling all our contracts with STM as soon as the contracts allows.</p> <p>On the 10th of January we sent a cancellation notice for our Kempton Park branch – which was supposed to be cancelled beginning March. It took numerous phone calls and e-mails to get a confirmation out of Jolene. This in itself was very frustrating. We did however receive further invoices after cancellation, and will not take responsibility for paying these.  </p> <p>Furthermore we gave notice for our Boksburg and Benoni branches. These contracts expire at the end of May. STM went to these branches with no authority and ripped the lines out and removed the equipment while damaging the walls at Benoni branch. When we enquired it was apparently done by mistake and were told the lines will be re-installed. Needless to say that these branches are not able to do business for two days due to this and this could result in a loss of income. Furthermore the damage caused is unacceptable. </p> <p>We requested that our Kempton Park branch account that should have been cancelled; be cancelled as at contract expiry date and the invoices received after that be reversed.  </p> <p>It is a pity that in such a competitive market service seems to be lacking at such great levels.</p> <p>We do not  get any response to our e-mails.</p>