Bad Customer Service

I sent an email to Stodels on the 14 August 2024 asking a simple question on chicken manure. I'm still waiting a reply even after sending a follow-up on 4 November. Not even acknowledging my email. Besides not having received any replies, I followed up with messages three times on "Messenger" and all I received was an apology and that the matter would be taken further. I'm still to this day haven't heard anything further. It appears that Stodels have no interest in their customers when it comes to customer service.