TE
Trevor E
Active since Feb 2013
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Excellent Service
First time user and appreciate the excellent and speedy service. Thank you
0 replies
3 months ago
POOR SERVICE
Needed some information from Mweb relating to rol****** data. The only way you can get hold of them is either a phone call, their app, or via their "Live Chat" on their web site. No email address to contact them, so had to rely on their "Live Chat". So today, started a "Live Chat" and had two questions for them. The "Chat" started at 10.46am. At 10.47am had a response from an agent. I asked my questions and at 10.54am was rep**** to with "I must hold while I get transferred to the accounts department". Waited and waited for an agent at accounts department until, at 11.58am, I had a response. I then asked my questions and waited until 12.15pm before receiving a reply to one of my questions. For my second question, I was told that I would be transferred to their "premium team" for them to respond and was then told to hold on for the next agent. At 12.33pm was told an agent will be available soon. 1.16pm - had waited an hour since chatting to the previous agent without a response other than the usual "apologies" for the delay. 2.16pm - another hour passed. Still no response other than the usual " Thanks for your patience and sorry for the wait. One of our agents will be with you shortly". 3.16pm - having now waited 3 hours with still no response other than "Thanks for your patience and sorry for the wait. One of our agents will be with you shortly". Surely this isn't the normal service they give? 3.45pm - Waited five hours in total and still no agent available. Only usual response: "Apologies for the delay. You're still in the queue and we'll assist you as soon as possible." 4.45pm - Still no response, other than "You're still in the queue". 5.43pm - had a response. Gave them my question and their reply was that their sales team is best suited for my query. So after five hours of waiting for their premium team to respond, I was put back to "Sales" where my original query started. At 6.36pm still no response from a sales agent. As such I ended the chat as I had better things to do than wait a few more hours. I have a feeling that non of the agents knew how to reply to my query and as such ignored me. Imagine what a phone call would have cost if I had to phone them and hold the line for all this time. Hard to believe that one can wait their turn for more than six hours. Never, ever in the past have I had such bad service from any business. Having to wait a total of eight hours for an answer to two questions on their "Live Chat". I don't call this good customer service at all. Now thinking of moving over to another Internet service provider where I'm sure, I could get better service.
0 replies
11 months ago
Terrible Produce and Service
On the 22 May 2025 I bought a pocket of potatoes at the Parklands branch of Food *****s Market. I opened up the pocket when I got home and found the potatoes to be in a terrible condition. The potatoes according to the wording on the pocket, were meant to be 1st class and washed. Well, they certainly weren't 1st class, not even 2nd/3rd class and they were also not washed as stated. I sent an email to the Parklands branch with a copy to their head office complaining about it. I received a reply the next day from their head office with their usual standard apology, but no response from the branch. I was then contacted later the same day by their head office, requesting my contact details for their Parklands branch to contact me. It is now nine days since then and nobody has contacted me. Why bother to request my contact details if you are not going to contact me? I had this same problem a while back when I laid a complaint. Parklands branch doesn't appear to want to contact the customer and the head office doesn't follow up. Maybe they're too embarrassed to. I now understand why there are so many complaints on "Hello Peter" about FLM's poor service and produce quality. Surely their head office has some system in place to follow up on complaints and see to it that they are attended to and finalised? I for one wont be visiting any of their stores again. I'd rather shop at one of their competitors where I know I'll get good customer service and produce.
265 replies
17 months ago
Bad Customer Service
I sent an email to Stodels on the 14 August 2024 asking a simple question on chicken manure. I'm still waiting a reply even after sending a follow-up on 4 November. Not even acknowledging my email. Besides not having received any replies, I followed up with messages three times on "Messenger" and all I received was an apology and that the matter would be taken further. I'm still to this day haven't heard anything further. It appears that Stodels have no interest in their customers when it comes to customer service.
0 replies
20 months ago
Bad Service
Sending emails to Stodels is a waste of time. They don't respond and appear not to care about their customers. They don't respond to messages sent on Messenger either. I received better service from another nursery.
0 replies
22 months ago
Bad service
I sent an email to Cell C on 20 May 2024. All I have received is computer generated replies with no response. So far I have received nine reference numbers for the same query. My email relates to porting a postpaid number from another Network to a prepaid number with them. It appears that nobody knows what to do and as such ignore my email. Twenty two days have passed since I sent my email and it appears that because it has taken so long, the number to be ported may have been "lost" in the system. Surely there must be someone who knows how to port a postpaid number from another Network, or who can answer my query?
53 replies
22 months ago
Consultant Calvin Go...
Consultant Calvin Govender, with who I dealt with, was very polite, friendly and helpful.
53 replies
34 months ago
Bad Customer Service Regarding Customer Enquiry
I was at their Parklands branch on 31 May 2023 and whilst there, decided to purchase a few of their "mixed " nuts that were on special at R229.90 per kilogram (normal price R299.90). The lady at the "nuts" section said after weighing them, that although the price on the weighed label of the nuts I had bought said R299.90 Kg, the correct price would reflect at the till. Well it didn't and the cashier called the supervisor to override the transaction. On leaving the store I checked my till slip only to find that she adjusted the weight of the nuts and not the price. The label on the packet of nuts was 130g @ R299.90 = R38.99. When corrected it should have been 130g @ R229.90 = R29.89. Instead, the till slip shows that the weight was adjusted from 130g to 170g to reflect the original price of R38.99. I went to see the supervisor and all she could do was say that that is what is in the system and she didn't know why or appear to know how to sort it out. I said it's easy, just take a calculator and multiply 130 x 229.90. She still wasn't able to understand and kept saying "that is what's in the system" and called someone else for assistance. They also couldn't understand what was going on. In the end after a long time of arguing with them, they eventually gave me the difference back. I wrote to their Head Office the same day asking if it was their standard procedure to adjust the weight and not the price when correcting an error and now nineteen days later still have not had an answer, other than that the manager of their Parklands branch would contact me. Followed up with more emails and still waiting to be contacted.
53 replies
35 months ago
Found that the phone call was distorted and couldn't always make out what the consultant was saying, otherwise it would have been a 5 star rating
Found that the phone call was distorted and couldn't always make out what the consultant was saying, otherwise it would have been a 5 star rating. Maybe the call is VoIP, which makes it distorted. I found this on previous calls as well.
53 replies
37 months ago
Pathetic Service
There is an adverti*****t on their web site for an automatic coffee machine quoting a certain model and price. However the photo of the item displayed is of a different model. I messaged them on their web site on the 6th April querying this, with no response. I followed it up with an email on the 11th April, but still no response. It's not a difficult question I asked. All they had to tell me is if the model advertised was correct and the photo incorrect as I wanted to buy the model advertised on-line and not the one in the photo. Their service to customers is non existent as can be seen in all the other reviews. I ,my family and friends certainly wont be supporting them in the future. I'm surprised the business is still operating as they certainly don't care for their customers.
0 replies
Review Distribution
5 Star
9 (27.272727272727273%)
4 Star
1 (3.0303030303030303%)
3 Star
0 (0%)
2 Star
9 (27.272727272727273%)
1 Star
14 (42.42424242424242%)