****-poor service; no service level agreement

Absolutely ***********, disinvested and unprofessional - with absolutely no sense of customer service. I had a geyser burst inside my unit that damaged cupboards, getting them to act on processing the insurance claim has been a fruitless pursuit.

It's only a miracle that they acted on multiple requests to get plumbers out in the first place. My place has been in disrepair for a little over 7 months following up with a nonchallant managing agent and insurance company.