Bad communication, lack of transparency!

I have been a customer of theirs since 2017. What happened in the past few weeks is unacceptable!

I moved out of their Stor-age Irene location at the end of January. In January and informed the employee named Touch H. that I would like to move back from April 1 and I asked him to send me an email offer so that I could reserve the same unit.

Since I did not receive an email, I went to the office in person on February 3 to make the reservation. There was a lady in the office and she indicated that Touch was in Cape Town on a training, however she could make the reservation on the system and that they would send me a contract and pay the deposit this week.

Since I did not receive a contract, I called the Irene office the following Monday. A man answered the phone and said that he had identified me on the system and would send me a deposit request during the next day. He did not send it.

After that, I called customer service 3 more times in the following days, each time they identified me and promised to send me a deposit request. All in vain.

On 2026 02 16, I went to the office again in person. Touch was there and said that all the units were sold out. I was very shocked, since we had agreed that I would take the unit when there were still free units.

What kind of shady business attitude is this on your part?

On top of that, when we were negotiating, a gentleman came into the office, whom Touch pointed out, saying: See that man, he had taken out 5 units lately, so that is why I can't give you anything right now.

What should I think of this ************** between customers? Is this the Stor-age's general business conduct?

I don't think this would be worthy of your company's reputation!