Active since Sep 2018
I have been a customer of theirs since 2017. What happened in the past few weeks is unacceptable! I moved out of their Stor-age Irene location at the end of January. In January and informed the employee named Touch H. that I would like to move back from April 1 and I asked him to send me an email offer so that I could reserve the same unit. Since I did not receive an email, I went to the office in person on February 3 to make the reservation. There was a lady in the office and she indicated that Touch was in Cape Town on a training, however she could make the reservation on the system and that they would send me a contract and pay the deposit this week. Since I did not receive a contract, I called the Irene office the following Monday. A man answered the phone and said that he had identified me on the system and would send me a deposit request during the next day. He did not send it. After that, I called customer service 3 more times in the following days, each time they identified me and promised to send me a deposit request. All in vain. On 2026 02 16, I went to the office again in person. Touch was there and said that all the units were sold out. I was very shocked, since we had agreed that I would take the unit when there were still free units. What kind of shady business attitude is this on your part? On top of that, when we were negotiating, a gentleman came into the office, whom Touch pointed out, saying: See that man, he had taken out 5 units lately, so that is why I can't give you anything right now. What should I think of this ************** between customers? Is this the Stor-age's general business conduct? I don't think this would be worthy of your company's reputation!
NO TRANSPARENCY AT SANISIXT CENTURION, IMPOLITE STAFF, CHEATING WITH PETROL
Yesterday, I picked up the car at OR Tambo, Johannesburg Int Airport branch, that I booked online via https://www.alamo.com/en/home.html Next morning I noticed that they gave me a car with a temporary licence, which will be expire during the planed rental term. 1. The stuff at the Alamo desk were very unfriendly and negligent. They wrongly informed me about the conditions of the extension. The stuff **** that Alamo will keep the special rate that I booked the car for in case of a possible extension. 2. The stuff was reluctant to provide me the copy of the inspection list of damages on the car. Eventually they emailed me the inspection copy. There are 12 damages falsely marked on the captured image list, which do not visible on the car. 3. Once I signed the contract the stuff literally brushed me not even telling where the car got parked. 4. Today I called the OR Tambo branch and told them about my concern and that I would like to return the car earlier than than it was book (due to this incoveniance). They said that I can return the car but not Alamo not is not going to refund me the difference between the booked and actual rental period.. 5. Later I figured out that the Alamo is the entity who does the adverti*****t and signs on contract though the Woodford is the entity who is taking (or not taking) the responsibility for the rental job. And case of any complaint they shifting accountability on each other for the disadvantage of the customer. Now, what kind of service is this? Really??? ******* or what?
After being thru the damage assessment, the Standard Insurance Consultants haven't even bothered to let me know the result of the damage assessment. How much is the estimated cost of the repair? At the very beginning, I clearly stated in my email korrespondencia, that "I do not accept the additional payment of R8500.". For the third party caused the car accident, and requested the Standard B. I. to correspond with the 3rd party's insurance. Standard B. I. is asking me to pay R8500 instead of they giving service for the monthly installment that has been paid on time since Dec. 2017 without a claim. The Standard B. I. Consultant forcing that his own panel beater should do the job,without sending any prior offer to me. Well, this is *******ion! I can find panel beater there are plenty. It is not why I pay the insurance though. It Is a petty how Standard Insurance Ltd. conducts business. Or you are not doing your job to serve your customer? Anyways, if this issue will not being sorted to my satisfaction I am seriously considering canceling my Standard Insurance policy. Istvan Tutunzis
Virgin advertising FUN but this is NOT FUN any more! At the centurion branch, I and my husband asked one of the sales consultants to cancel the membership because we are leaving the country at the end of March. The Virgin system was slow so the consultant promised to execute the request and send a confirmation email yesterday. That was the last day of the month and I told them that it is important because we do not want to pay an extra month on top of the cancellation fees. No email, no confirmation arrived. Today I tried to contact the sales manager Rene Singh. Sadly she does not work for the branch anymore. We contacted the Branch manager Revershen by WhatsApp text with the same issue...no answer yet....I mean there is a push to sign up and pay but where is the service? It is so sad! Ildikó Kolozsvari Istvan Tutunzis
From the Centurion Branch Tracy Keyter offered a one bedroom apartment for rent in the Centurion Golf Estate. I accepted the offer. After I signed all the paperwork, and sent her company ck documents, banking details and other private information, she just disapeared. Leaving messages, never getting back. When I'm calling her she simply disconnects. What is this kind of business conduct? I trusted her with my personal documents, then shes running away like a thief . Very, very shady...indeed! Today I got hold of the branch, wanted to clarify the issue, requested the manager. They brushed me off, saying the manager is busy on the other line, will call u back....and never did. Are you guys serious? I don't think it would match SEEFF's reputation!
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