EXTREMELY POOR SERVICE

I HAVE MADE AN IUTSTANDING PAYMENT ON THE 20th of NOVEMBER AND THEY REP**** OF RECIEVING THE PROOF OF PAYMENT THAT MORNING AND NOW MY UNIT IS STILL LOCKED WHEN THEY HAD A FULL MORNING OF THURSDAY,FRIDAY AND HALFSAY OF SATURDAY TO UNBLOCK AND THEY DECIDED NOT TOO. WISH WY COULD DO THEIR WORK AS THEY DO IT WHEN THEY REMIND YOU OF THE PAYMENT BECAUSE THEY DONT FORGET TO CALL YOU ZILLION TIMES NOW I HAVE SOMETHING IMPORTANT I NEEDED BUT I CANT GET IT BECAUSE SOME STUPOD EMPLOYE DECIDED NOT TO DO THEIR JOB APPARENTLY IT IS MR MARK ADAMS WHO IS NOW NOT PICKING UP THE CALL