Refusing to REFUND DEPOSIT

Hello Peter I had a contract at Stor-Age Midstream in April 2025. The contract was under my name. In July 2025, there was a form signed by my husband to move the debit order to his account. In December 2025 he failed to pay the storage and I started receiving demand letters from Stor-Age and I told them that it was my husband who was supposed to pay. They refused to understand and told me that the account was in my name they would take legal action. I comp**** and made arrangements to pay the account. On the move out date I gave them my bank confirmation letter so that they would be able to refund my account. They told me that the refund would be done in 2 weeks. After realising 3 weeks later that the refund is not done I called Hester and she assured me that the refund was done in the account I provided them in April 2025 when I entered into the contract with them. I told her that the refund was not done and insisted she sends me a proof of payment. She told me it would only be available after a week. I called their head office in Cape Town and they sent me a proof of payment within an hour contrary to what Hester told me. I spoke with Joanne and told her that they paid into a Capitec account and she told me that they were given the account number by Hester in Cenurion I should take it up with them. Hester told me that she made a mistake but now there is nothing she can do. She is now telling me that there is a process they followed which she initially didn't mention. I would not advise anyone to use Stor-Age Midstream as you will not get your refund back!!!!