1 reviews | Active since Member
Absolutely pathetic customer service. I called in for a quote (Mnt Edgecombe branch), a man named Chris attempted to assist me - but could not seem to send me an email with the lease agreement (on either of my mail accounts), he told me that they don't have an issue with any other customer and that I am the only one there is an issue with. I suggested he sent me the companies email address to which I would send a test email and he could reply with the lease attached, he gave me the wrong email address for their office over whatsapp, after calling to confirm the address he had given me, Chris said he mispelled the address and instead of sending the correct email address over whatsapp - he opted to spell it out for me, enunciating each letter condescendingly. This email address was still wrong. I called back to clarify, he arrogantly told me that the mistake was mine and insinuated that I didn't listen properly - he then cut the call on me while I suggested that I would go into the store to sign. Suggest finding staff with more patience, a shorter fuse and somebody who is more technologically savvy whom knows the company email address. As a customer, I really do not appreciate being on the receiving end of such arrogance and rudeness by your staff.