Storage Genie
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Storage Genie
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLW
Lars W
1 reviews | Active since Jan 2020
3 Jun 2025, 08:30
Do Not Trust Them
Do not trust Storage Genie, Had a unit with them for over 2 years. Ended up the onsite manager drilled open the locking mechanism and stole out the unit. Their investigation is absolutely pathetic. Once I moved out, they simply not interested in refunding a credit I had on my account. Their management is absolutely useless.
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Lars W
1 reviews | Active since Jan 2020
3 Jun 2025, 08:30
Do Not Trust Them
Do not trust Storage Genie, Had a unit with them for over 2 years. Ended up the onsite manager drilled open the locking mechanism and stole out the unit. Their investigation is absolutely pathetic. Once I moved out, they simply not interested in refunding a credit I had on my account. Their management is absolutely useless.
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Clayton T
1 reviews | Active since Jan 2020
6 Sept 2024, 16:53
5 years later and still waiting for my deposit back
Canceled my unit in November 2018. As per the contract, got a phone call from a debt collector a year later. After all the evidence presented, still no refund. Stay away from this useless company.
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Clayton T
1 reviews | Active since Jan 2020
6 Sept 2024, 16:53
5 years later and still waiting for my deposit back
Canceled my unit in November 2018. As per the contract, got a phone call from a debt collector a year later. After all the evidence presented, still no refund. Stay away from this useless company.
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JW
Jessica W
1 reviews | Active since Jan 2020
30 Sept 2021, 18:26
Refused to wear masks!!!!!!
Went as a new customer and Leanne who works there, her husband and daughter all refused to wear masks, because “they don’t feel like it!” Totally unacceptable, disgusting behavior and a criminal offense!!!!
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Jessica W
1 reviews | Active since Jan 2020
30 Sept 2021, 18:26
Refused to wear masks!!!!!!
Went as a new customer and Leanne who works there, her husband and daughter all refused to wear masks, because “they don’t feel like it!” Totally unacceptable, disgusting behavior and a criminal offense!!!!
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Sharyn B
1 reviews | Active since Jan 2020
15 May 2021, 12:57
Water damage at Storage Genie
Stored our household contents into Storage Genie Edenglen facility on 16 November 2020. On 21 November 2020, Mack the manager at the unit informed us that our unit had water in it from the flooding of the allay way next to our unit ( water flowed under our roller-door into the unit). This was the week that all the floods in the Centurion, JHB area. We were told that he informed his head office and sent photos. By the Monday, the floor that we could see in our unit was dry. So we thought all was good until we moved our household contents out at the end of April 2021 into our new home. The boxes all the way to the back of the unit were had mould, the contents at the bottom of the boxes was all mouldy and our furniture was damaged and rusty. On inquiring from Storage Genie via email and numerous telephone calls, I have had no response other that "we will investigate and get back to you". I know the contents are not covered if there is damage but the damage was due to Storage Genies facility not being waterproofed. The damage was not due to our negligence but Storage Genies.
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Sharyn B
1 reviews | Active since Jan 2020
15 May 2021, 12:57
Water damage at Storage Genie
Stored our household contents into Storage Genie Edenglen facility on 16 November 2020. On 21 November 2020, Mack the manager at the unit informed us that our unit had water in it from the flooding of the allay way next to our unit ( water flowed under our roller-door into the unit). This was the week that all the floods in the Centurion, JHB area. We were told that he informed his head office and sent photos. By the Monday, the floor that we could see in our unit was dry. So we thought all was good until we moved our household contents out at the end of April 2021 into our new home. The boxes all the way to the back of the unit were had mould, the contents at the bottom of the boxes was all mouldy and our furniture was damaged and rusty. On inquiring from Storage Genie via email and numerous telephone calls, I have had no response other that "we will investigate and get back to you". I know the contents are not covered if there is damage but the damage was due to Storage Genies facility not being waterproofed. The damage was not due to our negligence but Storage Genies.
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Ann B
1 reviews | Active since Jan 2020
11 Jan 2021, 09:47
Deposit Refund
Our NPO organisation moved out of Storage Genie unit in Boksburg at the end of May 2020. We requested our deposit refund and have been told repeatedly that it has been processed for payment, but we're still waiting. The company must be quite desperate if they can't refund the NPO a deposit of R800.
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Ann B
1 reviews | Active since Jan 2020
11 Jan 2021, 09:47
Deposit Refund
Our NPO organisation moved out of Storage Genie unit in Boksburg at the end of May 2020. We requested our deposit refund and have been told repeatedly that it has been processed for payment, but we're still waiting. The company must be quite desperate if they can't refund the NPO a deposit of R800.
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