SB
Sharyn B
Active since May 2012
5
Reviews
0
Industries
Reviews
5 reviews17 months ago
Disgusting Customer Service MAKRO
I ordered 1 Movelo 26" bicycle (R1999) and 2 bar chairs online on 28 November 2024. The website stated split delivery with the bicycle being delivered on Saturday 30 November 2024 and the chairs by 6 December 2024. On Friday night at 22:08 I received an email stating 'Delivery Delayed' and apologies for the delay. We will notify you when the order is on the way. Monday - nothing. I phone into the Makro Online call center and get told they will follow up with the store and send me an email with their response. I'm still waiting. I hone again on Tuesday morning, to be told they will escalate the query, follow-up with the store - Makeo Alberton and get back to me. I have just called the call center now for the 3rd time - this agent now tells me there is no stock and I will get a refund from the store. THIS IS NOT GOOD ENOUGH. It was on special (R1000 off), they have had my money from 28 November and now I get told "NO STOCK". I held on the line for 20 minutes whilst the agent tried to get hold of the store. She eventually came back to me and said the store is not answering and gave me the number. I need to try get hold of them. I don' want to hear that is was Black Friday therefore the orders were delayed or any other excuse.
53 replies
55 months ago
National Security & Fire are Thieves
This company is nothing but a cheat and thief. I cancelled my contract with them in November 2019 (As soon as they bought out Top Security). They eventually collected their radio after hundreds of emails, telephone call and a visit to their premises in Bedfordview. I received an INVOICE for "EXCESSIVE RESPONSE R230" ON 27 August 2021, dated for 31 August 2021 for the house which we sold a year ago. I emailed and got a response "sorry for the inconvenience, a credit will be passed." They then proceeded to DEBIT my bank account for the amount. Numerous emails and calls later, I was told to ask the bank to reverse by debit order (at my cost). 2 week later I get an SMS stating my account is in arrears due to a stopped debit order, I must please pay immediately.. Emails and emails later "I apologise for the inconvenience caused, a credit will be passed". LOW AND BEHOLD ON 30 SEPTEMBER 2021 R1150 was debited off my account for security services. I HAVE NOT BEEN THEIR CLIENT FOR TWO YEARS. This is theft and fraud. I was assured by Jessica yesterday (telephonically) that things will be sorted out by the end of business - two phone calls later (and yes I did get ANGRY and I did shout and I even swore, when they say "I see your account was in arrears but they did fix it".) I could not have EXESSIVE CALL OUTS ON A CONTRACT THAT DOES NOT EXIST AND I DONT HAVE AN ALARM SYSTEM AT ALL.. As of this morning, 2 October I have nothing in writing that my account is credited, closed and DELETED.
0 replies
60 months ago
Water damage at Storage Genie
Stored our household contents into Storage Genie Edenglen facility on 16 November 2020. On 21 November 2020, Mack the manager at the unit informed us that our unit had water in it from the flooding of the allay way next to our unit ( water flowed under our roller-door into the unit). This was the week that all the floods in the Centurion, JHB area. We were told that he informed his head office and sent photos. By the Monday, the floor that we could see in our unit was dry. So we thought all was good until we moved our household contents out at the end of April 2021 into our new home. The boxes all the way to the back of the unit were had mould, the contents at the bottom of the boxes was all mouldy and our furniture was damaged and rusty. On inquiring from Storage Genie via email and numerous telephone calls, I have had no response other that "we will investigate and get back to you". I know the contents are not covered if there is damage but the damage was due to Storage Genies facility not being waterproofed. The damage was not due to our negligence but Storage Genies.
0 replies
93 months ago
Pathetic Companies
I'm not sure who is worse, The Holiday Club or The Touch Down Group. Mind you, they are affiliated. Between the so-called Member Services Line Manager Judy at The Holiday Club who deletes emails without reading them and doesn't return calls or Francois Leask, a Portfolio Manager at the Touch Down Group who promises the world when selling and then doesn't deliver or return calls, I would recommend staying far away from these companies. I contract that I signed on 25 June 2018 for an extra 6 points has turned into a nightmare of note. I still have unresolved issues. I have written proof of broken promises from both companies.
105 replies
94 months ago
Vodacom is pathetic
I went for my upgrade on 9 January 2018 and all the info and uploads were done on a TABLET. On 14 April I get an email from the branch manager at Vodacom Greenstone store, saying that my upgrade didn't go through correctly and will I please sign the attached contract and send to him. Which I did. They had changed my package to a Smart S Top-up. So now I have huge amounts of data (which I don't need) and run out of airtime every month. I went into the store last week Thursday (26 July) and Michael helped me. Sorry cant do anything till 3 months have passed. From 14 April till 26 July is longer than 3 months but not according to Vodacom. Michael told me to phone him on 1 August and he will advise me of the new package deals. I phoned Greenstone on 1 August and it was Michael's day off!!!! I then proceeded to phone customer care. I was advised to Google the different packages and call when my husband is at home (the contract is in his name) and state what package we want to migrate to. We did this - only to be told that it will only be effective 1 September 2018 as 1 August is already passed. (It was still 1 August for everyone in South Africa except Vodacom). I told the agent I am not accepting this and was told I should have done this 3 days earlier. Vodacom should start training all their agents and sales people to sing the same song. The agent said she would escalate to the SOLUTION EXPERTS. I received a reference number: 1- ********** ********** . I received another sms yesterday saying the same thing. This morning I decide to phone customer CARE to find out when the Solution EXPERTS will actually speak to me and was stonewalled by agent Sibonile Msipi saying he has to do security checks with my husband AGAIN. He would not even listen to my reference number. VODACOM............
159 replies
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1 Star
5 (100%)