AUTO & GENERAL - 3RD PARTY CLAIM *******

I had an accident on the 25 July 2023 that was caused by a client of AUTO & GENERAL - so I claimed for 3rd party - they refereed this STRAIGHTTHROUGH PROCUREMENT SOLUTIONS to assess the damages of my car via digital photos - they concluded that the damages was 21k of which apparently according to the Cooper's Law of Collision I also at fault....how ? when their client was driving on the wrong side of the road!!! - The AUTO & GENERAL insurance then concluded that they will pay me 14k to repair - I went on to get a quote then - physically and the quote amounted to 91K - The company is busy giving is dragging this case - 2 months I still don't have a car - whilst their client is driving a new golf - showing off pics on his status........DO NOT ALLOW STRAIGHTTHROUGH TO CONDUCT AN ASSESSMENT ON VEHICLE TOTALLY UNACCEPTABLE - as for AUTO & GENERAL I'm deeply disappointed at your pathetic service.