Not helpfull in even trying to fix my problem!!!

I purchased a matrass from Stellenbosch furniture which has now closed.Initially I used my old base which was not suitable for the matrass and then I bought a new cloud nine one.At first I did not pay much attention to it but then after a while it bothered me because I noticed the base is smaller than the matrass.I logged a call and one of the reps came out to have a look.I phoned back to ask him what is happening,I heard he has moved to another place.I was very upset and then after a while I thought no man I paid a lot of money for this and so I phoned back to log a call again.The lady Uzaan takes forever to get back to me and I constantly phone to hear what is happening. She sent me an email saying they had problems with reps on this side but wil look into it and ask somebody to contact me asap.The rep Francios then phoned me and came to look at the set while my mother was present at my house since I was working but according to him there is nothing wrong however to me it is visible that the matrass is bigger and the previous rep confirmed it at that time when he came!Now they just say they cant do anything and they need proof of payment which I unfortunately don't have anymore!