1 reviews | Active since Member
As a follow up to my review of Street Food Trucks (Pty) Ltd dated 03 November 2023 below : 11th March 2024 our new grinder that was included with the coffee trailer purchased in October 2023 was not working. I contacted SFT via whatsap the morning of the 12th March informing them of this and as the grinder would still be under guarantee (5 months old) I requested the details of the supplier or alternatively the invoice details. I received the details of Windtrade with a mobile number from SFT. Windtrade confirmed that they were not the suppliers of that make of grinder and I went back to SFT informing them of the response. I then received notification that Bruno coffee were the suppliers but with no contact details. Despite numerous follow up messages I am yet to receive the details of the supplier or purchase information from SFT. SFT advertise in their brochure that the coffee trailer & equipment are covered with a year guarantee but fail to respond to any requests for information - therefore their "guarantee" means absolutely nothing ! If you attend to repairing the equipment yourself SFT refuse to refund you for the said repairs as their policy is " Nobody except SFT are allowed to attend to any repairs or maintenance on the coffee trailer" but yet don't attend to any requests for repairs. BEWARE of STREET FOOD TRUCKS (PTY) LTD !!