Stuvia
1.4|15 reviews
NZ
Nerissa Z
1 reviews | Active since Member
05 Jun 2023, 06:05
DO NOT BUY DOCUMENTS FROM HERE . ITS A ****
I was running short oj time and have extended my course for a month that cost R1000 . A week ago I purchased a document from a seller, I didn't realise this document was written in 2021 , didn't follow any structure whatsoever. My tutor told me this document is clearly very wrong. I contacted the seller who tried to help me with the assignment and it was clear that she actually didn't know how to do the assignment. Since I already downloaded this document I asked her for 50% of my money back but she hasn't rep**** since and I'm unable to view her document to put up a review. This has wasted my time that I bought, may I add and money . Stuvia is very unreliable especially if you're in a rush . Stay clear of this ***** website. Even their support team was no help to me . I guess they support ****mers more than their customers . I do t recommend this website to anyone.
Helpful (0)
Replies (212)0
Replies (212)Stuvia's replyOfficial
07 Jun 2023, 12:07Hi Nerissa, we're sorry to hear you weren't satisfied with your document. You can easily request your money back on our website for this purchase. Feel free to reach out to our support team for additional help of check our FAQ. Regards, Stuvia
Best regards,
Stuvia's reply07 Jun 2023, 12:07
Official
Hi Nerissa, we're sorry to hear you weren't satisfied with your document. You can easily request your money back on our website for this purchase. Feel free to reach out to our support team for additional help of check our FAQ. Regards, Stuvia
Best regards,
NZ
Nerissa Z's updateReviewer Update
07 Jun 2023, 21:01I tried to get a refund but it was rejected. Your customer service wasn't helpful at all , they said I couldn't get the refund since I downloaded the document. I have proof of the poor quality and my tutors feedback but your customer service team clearly doesn’ care . I was told no refund since the document was downloaded .
NZ
Nerissa Z's update07 Jun 2023, 21:01
Reviewer Update
I tried to get a refund but it was rejected. Your customer service wasn't helpful at all , they said I couldn't get the refund since I downloaded the document. I have proof of the poor quality and my tutors feedback but your customer service team clearly doesn’ care . I was told no refund since the document was downloaded .
Stuvia's replyOfficial
08 Jun 2023, 07:40Hi Nerissa, I read back your question and there seems to be some form of miscommunication. We would like to refund your purchase, but need your banking details. A colleague of mine will reach out to you somewhere today for more information and we'll take it from there to get your money back. Our apologies for any hassle and hope the matter will be solved quickly. Regards, Stuvia
Best regards,
Stuvia's reply08 Jun 2023, 07:40
Official
Hi Nerissa, I read back your question and there seems to be some form of miscommunication. We would like to refund your purchase, but need your banking details. A colleague of mine will reach out to you somewhere today for more information and we'll take it from there to get your money back. Our apologies for any hassle and hope the matter will be solved quickly. Regards, Stuvia
Best regards,
NZ
Nerissa Z's updateReviewer Update
08 Jun 2023, 15:00Thank you for your help . Much appreciated
NZ
Nerissa Z's update08 Jun 2023, 15:00
Reviewer Update
Thank you for your help . Much appreciated