Awaiting for my refund or my product

I made online order on the 26 of August for the hair piece that cost R599 deposited the money, the following day the consultant phoned me state that my order is out of stock but will refund me back, till today I'm still waiting for the refund and I do follow up but I'm now winning as the refund can't take a month to be done and now I need to but other products but I can not as I'm not sure sure if I will ever get my money back