The dangers of using a valet parking service

Using a valet service seems like a good idea but are you aware of the risks. I used SU Parking on a trip to USA and they wrote off my car while I was away. The subsequently accepted no liability and have not paid any of my expenses incurred due to their recklessness.

The driver collected my car at 9pm, we had a conversation about where I was going to and that I would be away for a week. The next morning the driver (and not the owner of the business) what's apps me pictures of my car totally wrecked saying that he accidentally used the wrong car and was in an accident. According to the other person involved in the accident, the SU Parking driver had driven through a red light and knocked into him.

When speak with Pieter of SU Parking he was unapologetic and pointed to his terms and conditions, loosely put their terms and conditions says that they do not cover any scenarios that could go wrong. He also mentioned that insurance was too expensive. Another disturbing statement was that I might think it's impossible for them to use the wrong car but he says it's unavoidable and a mistake that can happen and has happened previously.

Another possible contributing factor to the accident is that the driver clearly works extremely long hours. He fetched me at 9pm, mentioned that he had been working since 5am, this means a working day of at least 16 hours.