Horrible Service, over 3 month wait for refund. Ridiculous service

I have been waiting more 92 Working days for a refund (still not paid) that were only done because of poor internal communication. They don't record or note communication that was done via the telephone, mix up arrangements, don't respond on mails, don't return calls, mislead, accuse me of making up correspondence from their office and provide horrific customer service in general. Appalled at an international company operating like this.