1 reviews | Active since Member
Even though this website references Cape Town and South Africa in its branding and name, and makes every effort to appear “local”, it is actually a front for cheap, low-quality imports.
But I didn’t realise this until after purchasing so, even though I found the items to be expensive, I felt good about buying local and high-quality (100% cotton, etc). I also didn’t check Google, where I would have found hundreds of unhappy customers. Only when my 3 items arrived, did I realise my mistake.
- My “denim” item is not denim but 100% polyester. - None of the items resembles the photos used for advertising; one is in fact so unlike the image that I suspect it’s a different item altogether. - All of the XL items are, objectively, way too small. Closer to a M. (I’m a regular purchaser of online imports, so I know how sizing typically works when items come from Asia. These items are TINY.)
When I emailed this website to request a refund, I was told “…please note that all return charges are the customer's liability. Your product will need to be returned directly to our supplier and it will be inspected upon arrival before your refund is processed. Return address: Ms. Chang; Garage No. 144, Building B8, Dexin Garden, Yuhua District, Changsha City, Hunan Province, China; Post Code: 410007; +86 18908492225…” I’d really thought I was buying from a local business in Cape Town!
I complained again and was told: “Sadly, we can only issue a refund if the product is returned to our supplier directly.” But I declined to do this, because I was not willing to take the risk of paying for an international return at my own cost in the event that they declined to refund me.
Do not shop with this company. It’s profoundly ****my.