TM
Tiffany M
Active since Feb 2011
9
Reviews
0
Industries
Reviews
9 reviews27 months ago
Buyers, beware! It’s a ****.
Capetown-Athletic, Summer Cape, Summercape, Fashion Cape, Cape Fashion - all fronts for the same online fashion **** - are going to take your money. Even though this website references Cape Town or South Africa in its branding and URL, and makes every effort to appear “local” (with a .co.za URL), it is a front for cheap, low-quality imports. Here's what happened. I saw the items advertised online. Browsed a bit. Forgot about them. Saw them again. Browsed again. Forgot. Third time, put two items into my cart and checked out. Though I found the items to be quite expensive, I felt good about buying local items of relative quality (100% cotton, etc). Naively, I didn’t check Google, where I would have found hundreds and hundreds of unhappy customers and only when my items arrived (after 6 weeks), did I realise my mistake. - My “denim” item was not denim but 100% polyester. - None of the items resembled the photos used to advertise. - Both XLs were way too small. Closer to a M - or even a S. When I emailed the website to request a refund, I was told... “…please note that all return charges are the customer's liability. Your product will need to be returned directly to our supplier and it will be inspected upon arrival before your refund is processed. Return address: Hunan Province, China…” I’d really thought I was buying from a business in Cape Town! I complained again and was told: “Sadly, we can only issue a refund if the product is returned to our supplier directly.” But I declined to do this, because I was not willing to take the risk of paying for an international return at my own cost, in the likelihood they declined to refund me. So, here we are. Do not shop with these companies. They are profoundly ****my.
0 replies
27 months ago
Buyer, beware! This is ****my.
Even though this website references Cape Town and South Africa in its branding and name, and makes every effort to appear “local”, it is actually a front for cheap, low-quality imports. But I didn’t realise this until after purchasing so, even though I found the items to be expensive, I felt good about buying local and high-quality (100% cotton, etc). I also didn’t check Google, where I would have found hundreds of unhappy customers. Only when my 3 items arrived, did I realise my mistake. - My “denim” item is not denim but 100% polyester. - None of the items resembles the photos used for advertising; one is in fact so unlike the image that I suspect it’s a different item altogether. - All of the XL items are, objectively, way too small. Closer to a M. (I’m a regular purchaser of online imports, so I know how sizing typically works when items come from Asia. These items are TINY.) When I emailed this website to request a refund, I was told “…please note that all return charges are the customer's liability. Your product will need to be returned directly to our supplier and it will be inspected upon arrival before your refund is processed. Return address: Ms. Chang; Garage No. 144, Building B8, Dexin Garden, Yuhua District, Changsha City, Hunan Province, China; Post Code: 410007; +86 18908492225…” I’d really thought I was buying from a local business in Cape Town! I complained again and was told: “Sadly, we can only issue a refund if the product is returned to our supplier directly.” But I declined to do this, because I was not willing to take the risk of paying for an international return at my own cost in the event that they declined to refund me. Do not shop with this company. It’s profoundly ****my.
0 replies
36 months ago
Liberty drags feet on settling funeral claim, despite 16 years of premiums!
I am battling to get a funeral claim paid out in full. The death occurred in early March 2023 and I have been struggling ever since, despite premiums being paid in good faith every month for 16 years and all required claim documentation being submitted within days of the death. The surviving beneficiary was told to go to court, which she did, and get a document to prove that her father (the co-beneficiary) had passed in 2020, which she did. I submitted this on her behalf on 29 March - having already supp**** her father's death certificate, as requested by Liberty. Everyone I have dealt with at Liberty either ignores the content of my (and the broker’s) emails or insists that the claim was paid on 30/03, which it was not. I have the relevant bank statement to prove non-payment. I cannot count how many times I have asked what I need to do to enable payment. What is worse, I like to think that I am relatively savvy about policies, cover and claims and yet I have no idea what’s going on, nor what to do/who to turn to, to secure the required outcome. It feels as if Liberty's processes are designed to be deliberately obstructive and to yield delays. I continue to be baffled by the fact that no-one - and I have reached out to more than 7 individual Liberty employees thus far, excluding the social media team and the PR company - has picked up a telephone to engage with me directly, despite my constant and unremitting pleas for this to happen. What would happen to this severely under-resourced family if I didn’t have the resources, time and know-how to chase Liberty so relentlessly? They would possibly never receive the funds to which they are rightfully entitled. They may still never receive the funds to which they are rightfully entitled.
53 replies
48 months ago
Don’t buy jewellery from ZA Jewellery / www.zajewellery.co.za
Don’t buy jewellery from ZA Jewellery / www.zajewellery.co.za They will take your money and you won’t get your delivery – nor will you be able to reach anyone for help. Ever. Here’s the story: On 15 March I ordered a birthday gift from ZA Jewellery / www.zajewellery.co.za. The website told me to allow “2 to 3 working days for shipping from the time your order has been placed”. The birthday in question – my daughter’s best friend – was 25 March. 10 days later. But, by the 25th, we’d received no gift. I emailed. No reply. I emailed again. No reply. There is no phone number anywhere on the website. I emailed again. Nothing. We were very disappointed not to give our gift to the birthday girl, so we made another, last-minute plan. I was upset that my R398 appeared to have been stolen from me, but more upset about the absent gift. On Tuesday 19 April, 5 weeks after I placed my order, I received an email: “Apologies, for the delayed response. We had an IT glitch and noticed your order today. Your item will be dispatched today and will reach the identified delivery address by tomorrow (20/04/2021).” It did reach us. But the birthday was a month ago and the birthday girl has gone home, to Cape Town. Her gift is at my house, in Joburg. I am about to pay a few hundred bucks to get it couriered to her. And I’m furious. I’ve subsequently emailed ZA Jewellery / www.zajewellery.co.za to ask for a phone number so that I can discuss this with someone. Nothing. Buyers, be warned.
0 replies
70 months ago
You have ONE JOB. And you can't even do that.
Netflorist, you are an absolute disgrace. I ordered a birthday gift for a friend on Wed, to be delivered on Sat. No delivery, no nothing. She thinks I forgot. I am so, so embarrassed. You have, literally, ONE JOB - to get orders to the recipients on the day the sender intends. Why are you still in business? I want a refund and an apology. Tracking number: 104647760
0 replies
122 months ago
Stop vandalising my intercom, gate and property
I live in Parkmore. Every few days I drive up to my home to find an unwanted K&N Gate Auto sticker on my intercom box, gate, or outside control panel. This is vandalism and illegal advertising: K&N Gate Auto has received no permission from me to advertise on my property. As soon as I remove the sticker, a new one appears several days later. I don't know who you are, K&N Gate Auto, but I will NEVER use your services. So stop coming onto my property and attaching your adhesives. If I catch your representative I will call the police immediately.
0 replies
123 months ago
Pleasantly surprised by service from Vodashop
My cellphone was stolen just over a month ago. In trying to carry out the necessary steps to get a sim swap and then claim from my insurance, I found Vodacom itself to be utterly useless and unable to help. Thank goodness for Vodashop Craighall, specifically Pearl and Tswanelo, who organised whatever they could on the back-end, liaised with Vodacom on my behalf and eventually got me sorted. Thanks guys - I appreciate your help.
75 replies
125 months ago
Etsy has stolen from me.
Etsy has stolen from me. I ordered an item on 28 October and paid for int'l shipping. It is 6 January today and I STILL HAVE NOT RECEIVED IT. This is not only poor service by the supplier, SwagUp, but poor service by Etsy's Trust & Safety function, with whom I opened a case. I was promised a full refund but it is nowhere to be seen. This. Is. Theft. Disgraceful.
0 replies
132 months ago
Why do you keep cancelling flights?
Kulula, you need to understand something. If I book a flight to Durban that lands at 3pm, it's because I need to be there at 3pm. So unilaterally cancelling my flight - two weeks before - and putting me on a flight that lands at 6pm doesn't help me. At all. It's the second time you've done this. I'm over it. The only reason I still fly with you is because you're lucky enough to be associated with the Vitality programme and I get 35% off. If not for that, I'd be gone. Mango, BA and even SAA don't stuff me around as much as you do. Get your stuff together. Seriously.
76 replies
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3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)