The Restaurant is terrible!

The service in the restaurant is terrible!

I booked a table for 15 people for a birthday and was assured everything was booked by the lovely lady on the phone. She took my details and the call ended, only to find out on the said night as the party arrived that the booking had never been made, the manager at the desk said that there was meant to be a deposit paid, they haven't cooked anything so we should leave. They didn't offer an apology, any resolution or assistance in terms of making a new booking or some sort of compensation, instead they argued that I should have taken the name of the lady I spoke with so they can deal accordingly.

This is unacceptable as a business to brush of customers this way, it was a huge inconvenience and dampened the mood of a very special day. I would expect a sense of remorse in the tone however we were met with a defensive attitude.

Appalled

Izzy.